Mac DuggalReviews of macduggal.com

Response from Mac DuggalMar 30, 2026

Thanks Odette! Hope you'll come back and try again another time.

Response from Mac DuggalMar 16, 2026

We're sorry this situation has been frustrating. Our records show that a chargeback was opened with your bank, which means the payment is now being handled through the bank’s dispute process. Once a chargeback is initiated, the funds are removed from the merchant account and we’re unable to issue a refund directly. Your bank will be able to provide updates regarding the status of the dispute and when the funds will be returned.

Response from Mac DuggalMar 16, 2026

We’re unable to locate your order details based on the limited information provided in this review, and we do not see a record of contact with our Customer Care team. We would very much like the opportunity to look into this for you. Please reach out to us directly at [email protected] with your order number and additional details, and our team will be happy to assist you further. We look forward to resolving this for you.

Response from Mac DuggalJan 29, 2026

We’re so sorry for the frustration this caused — we completely understand how disappointing it is to be waiting for an order and have it delayed like this. Our records show the order was shipped to the address entered at checkout, but once the package is returned to us, we’ll be happy to issue a prompt refund so you can reorder right away. If you’d like assistance placing a replacement order or updating your address, our customer care team would be glad to help. Thank you for bringing this to our attention, and we truly apologize for the inconvenience.

Response from Mac DuggalJan 27, 2026

We’re truly sorry to hear about this and understand how upsetting that must have been — especially if it caused discomfort. Thank you for taking the time to share your experience with us. While our dresses are made without chemical treatments, we know that packaging or transit conditions can sometimes result in strong odors, and that’s certainly not the experience we want for you. Please reach out to our customer care team so we can help you with the return of the second dress and work toward a quick resolution. Your feedback is important to us, and we appreciate you bringing this to our attention so we can continue to improve.

Response from Mac DuggalJan 16, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered and understand how disappointing this must have been, especially when preparing for an important event. Our security ribbon is intentionally placed to ensure garments are returned in unworn condition and is designed not to interfere with the proper fit or closure of the dress when intact. Once the ribbon is cut, however, the dress is no longer eligible for return or exchange, even if original tags remain attached. This policy is standard across the industry and is clearly outlined to ensure fairness to all customers. That said, we regret that your interaction with our customer service team felt argumentative or dismissive. This is not the experience we want any customer to have, and we take that feedback seriously. We will be reviewing this internally to reinforce respectful, empathetic communication. We appreciate you bringing this to our attention and are sorry we were unable to offer the resolution you were hoping for.