Mac DuggalReviews of macduggal.com

Response from Mac DuggalMay 13, 2026

Thanks! Glad we could help

Response from Mac DuggalApr 21, 2026

We are truly sorry for the frustration and concern this situation has caused, especially given the importance of your order. Upon review, we do see that the order was placed with the original shipping address. While address modifications after submission are not always guaranteed once an order has been processed, we regret that this was not successfully updated prior to delivery. That said, please know your case is receiving our full attention. We have arranged for a return label to facilitate retrieval of the package and are actively working to have it redirected to your correct address as quickly as possible. Our team is closely monitoring this to help ensure a smooth resolution. We sincerely appreciate your patience and the opportunity to assist, and we will remain involved until your order safely reaches you.

Response from Mac DuggalApr 21, 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. All returns are subject to a detailed inspection to ensure items are in original, unworn condition, in addition to having the return ribbon intact. We understand this was frustrating and will share your comments with our team as we continue to review our processes.

Response from Mac DuggalApr 21, 2026

We’re so sorry to hear about your experience, especially for such an important occasion. Many of our dresses, particularly those with delicate 3D details, may require light steaming upon arrival to help the fabric and embellishments fully settle and reveal their intended look after transit. That said, we understand how disappointing this must have felt and appreciate you sharing your feedback. We’ll be sure to pass this along to our team as we continue to improve our packaging and overall experience.

Response from Mac DuggalMar 30, 2026

Hi Gitte, Thank you for sharing your experience — we’re truly sorry to hear that the dress did not work out for you. We completely understand how disappointing returns can feel, especially when expectations aren’t met. We’d like to gently clarify that our return fee is $25 USD per return label. Our team works to process orders as quickly as possible, which can sometimes limit the ability to cancel or make changes once an order is placed. We always recommend reviewing sizing details carefully prior to checkout, and we’re happy to assist with guidance whenever needed. We would truly appreciate the opportunity to look into your specific return and provide a clear breakdown for you. Please feel free to contact us directly at [email protected], and we’ll take care of this for you. Warm regards, Customer Care Team

Response from Mac DuggalMar 30, 2026

Hi Amy, Thank you for sharing your experience — we’re very sorry to hear about the frustration you encountered. We understand how important a smooth and immediate return process is, especially when an item doesn’t fit as expected. While our return instructions are available online and return labels are generated upon request, we recognize that this may not have felt as seamless as it should have in your case. Your feedback is truly valuable, and we will be sharing it with our team as we continue to improve the clarity and ease of our returns experience. We’re glad you were able to connect with our customer care team to obtain your return label, and if there’s anything further we can assist you with, please don’t hesitate to reach out. Warm regards, Customer Care Team