Mr. S.
The autopay function on the credit card…
The autopay function on the credit card has not worked for the last 2 months (April/May of 2022). Last month it took M1 multiple business days to process my manual payment after their autopay system failed which led to me not being able to use the card for approximately a week. I missed out on approximately $1000.00 of reward eligible purchases because of this. Not the end of the world, but that is the reason I use this card. There is an option to leave a voicemail in an inbox that is checked by decision makers at M1, I did that and suggested that they look at my purchase history and credit me rewards equal to an average week of purchases (which still would have been less than the week in question as I was traveling for business that week) but never heard back and never received a credit. I checked on 6/1 to see if my May balance had been auto paid, and it had not. I'm not impressed.




