Reagan R.
M1 credit card can leave you stranded
I really like Plus, Spend, and Invest. However you have failed to fully implement the credit card system. The missing factor is a 7x24 help either in person or automated to authorize a visa rejected purchase. I do not have an issue with fraud control but being unable to contact support outside of US banking hours can leave you totally stranded if you are attempting to pay with the M1 credit card. If anyone is actually reading this feedback I would appreciate a confirmation.
Response from M1Jul 26, 2022
Indeed, someone is reading these, Reagan. I appreciate your feedback about our Client Success availability. Our instant chat bot is intended to help support you during off-hours. However, I'll pass this onto the team. If you'd like to share additional feedback, our inboxes are open at [email protected].




