LytxReviews of lytx.com

I own a transportation company that uses 10 Lytx cameras in 10 different vehicles. Starting in June 2021, Lytx changed my invoice to 11 cameras. I contacted Lytx to point out the error and was told I needed to create a support ticket. I did just that, and the response I received was a collections notice from Lytx employee Nader Shah. I immediately contacted my Lytx account manager Leandra Higgins. She apologized and promised to fix the error. Now 6 weeks later, I received a corrected invoice showing only 10 units. Then I received another collections notice for the current month and previous month seeking payment for 11 units. Rinse and repeat, 8 months later the issue resets every month, and I am constantly HARRASSED by Nader Shah for the payment for the 11th unit I never had. Every month this issue repeats, as if the problem from the previous month never happened. Nader Shah will not help me with this issue, he just passes the buck and says I need to create a support ticket. Leandra Higgins sends me emails with empty platitudes like "so sorry for the confusion, I will get on this right away." Then nothing happens. As a small business owner, I have to deal with 40 different vendors at any given time. We all make mistakes, my business included. But when a customer of mine points out a mistake we made, we correct the issue promptly. We do not repeat the same mistake for 8 months in a row!!! I am spending way too much time focusing on this ridiculous issue, and Lytx is to blame for that. I will not roll over and pay Lytx for 11 units, no matter how many collections notices they send me. I did attempt to end my contract with Lytx because of their deceptive billing practices. They sent me an invoice with a $22,000 early cancelation fee. I reversed course and promised to work with them if they would agree to fix the billing error. Fast forward 7 months later and they have not, and I believe 1 or more persons at Lytx is acting in BAD FAITH. I have the paper trail to prove that. I have offered to pay for the months that I actually used the devices, and to remove their equipment from my vehicles and return to Lytx at my own expense. In return I want OUT OF MY CONTRACT, with no early termination fee. As of 01/15/2022, I have filed a formal complaint with the BBB and retained legal counsel to assist us in getting out of our contract.

Excellent, Excellent

I am a truck driver for a ready-mix company.i recently had an event trigger the camera.i pulled up to a stop sign.stopped looked both ways and proceeded.the camera speed reading says I was doing 3 mph.so I got suspended but you can clearly see that I stopped.my company went by the readings on the video.sometimes your readings are off.my tablet said gps signal lost so how can your readings be right?

Super helpful I just wish the clips were longer on both sides of the incident .

Triggered event videos are easy to review and help raise awareness for improvement within our group.

Invasion of privacy

Excellent tool for teaching driver behaviors and habits. The follow up is top notch and the cameras are clear. I would recommend Lytx for anyone interested.

One of the worst customer service experiences I've had.. Nadar hung up on me when I asked him to break down my invoices. He's a disgrace to this company. Also, poor follow up of promises.