LytxReviews of lytx.com

Customer Service is not good! Was good in the beginning, was assigned someone to our account to help learn features, have virtual meetings to discuss ratings, trends, etc. Then they bumped us to basically an email address to reach out to if we had any issues. We get a response, but not quickly. Lytx lacks a sense of urgency when it comes to responding. Tried to get a camera fixed and it took many weeks to get resolved. Not happy with them and certainly will be open to bring our business to a different provider if they reach out.

We have been working with Lytx for almost two years now. Unfortunately it has been nothing but a headache. They have continually failed to provide the customer service they promise and their lack of communication leaves us without any assistance or means of handling any issues. They are now backordered over 4 MONTHS on their product, leaving us without any options. The only way out? Pay $45,000 to enter an early termination contract because their company cannot supply the one product they offer. The only choice we have is to either not have dash cams in our vehicles or pay them $45k for failing to fulfill their end of the bargain? If you're a growing company, do not work with Lytx or you'll be just as screwed as we currently are. Lytx, please either provide us units in our vehicles or let us go from the contract.

everything was good until we set it up... now my salesman phone is always busy and no one will answer phone or call me back. i have called every number. its really a joke!!! worst customer service i have ever encountered. i still have yet to get a call back or even a response by email don't waist your time

I had a very bad experience with Lytx, when depositing all my trust and expectations. They were the best company out of 5 when quoting, the sales are spectacular, but that will only last during the time you still have not signed the contract, after signing they will ghost on you and nobody WILL EVER answer your calls or reply to your emails. The solutions I came with was copy people from the company to my email so I could finally get an answer after a month trying to cancel my contract. I had even got the chance to receive the cameras, they did not care about my business and needs. I tried to do the same path I did when finding them, but even that way nobody contacted me, not even a new sales person. Very very very frustrated and disappointed.

Good technology but lousy customer service and fulfillment. We have about 50 cameras on contract with them and it’s a huge headache dealing with their reps mistakes, from their engineers, level 3 reps and even managers. If your considering purchasing their cameras for your fleet their in cab verbal alerts and technology is amazing but be prepared to be on hold for long periods of time, missing parts on website, invoicing errors, late follow ups, empty manager promises, shipment mistakes and character issues where no one takes responsibility and pushes you off to the next rep only to make more mistakes.

I like the system overall, however I do not like having AI review the event before sending to me. It makes too many errors which are later removed from my history. I only need pertinent event data, not data that has to be reviewed more than once to ensure accuracy.

Lytx is the worst company that I have ever dealt with. I would give them -5 stars if that were an option. One truck out of our fleet was stolen 3 days ago and we immediately tried to located it with the Lytx tracking but were not able to located it. When we tried to call Lytx for technical help on hold for 40 minutes two different times. Finally get a hold of someone, they are in the Phillipines and were of no help at all. It has now been 4 days and I still have not heard from anyone in the company and no answer to emails or phone calls. RUN THE OTHER DIRECTION, DO NOT DO BUSINESS WITH THIS COMPANY!

Great Service by Andrew (Our Accounts Manager)