LytxReviews of lytx.com

Update to this review. LYTX promptly replied to my bad review, but still hadn't replied to my support requests. A couple days later I received a reply to "one" of my support requests, but it wasn't about what I had asked.... made the video requests for a reason, but not to wait weeks for them.... We have had LYTX cameras in our trucks for a few years now. I recently made two requests through their support email and received two ticket numbers. This is the third week and several emails later and I still have NOT received a reply on either issue. I have sent two follow up emails on each ticket number. We are currently shopping to replace our cameras, LYTX is certainly not helping to promote theirs.

Shockingly bad service. 2-3 weeks respond time from Support, after you've reminded them. "Client Success" team was super helpful through setup/initiation but now that the contract is "Live" it takes days, if not weeks, for anyone to respond to a phone call or email. What few responses have come back lately are clearly copy-pasted/canned replies with no actual solution or help involved. The website has been experiencing frequent outages, and rather than admit to an internal problem, users get "access unauthorized" sort of errors. Internally, the asset management of linking drivers, departments, and vehicles, is an absolute rats-nest, and one error anywhere in the complex maze of connections will cause the whole thing to lock up and not work. Vehicles do not follow drivers or visa versa without manual input, events do not follow drivers in say the case of a department change, and have to be manually moved. It is not smart enough to know if a driver or a vehicle moves department, that its counterpart moves with it. It is not smart enough to see drivers outside any given department if you are trying to assign vehicles or events, or visa versa. It's not smart at all, actually. Cameras are already proving to be iffy too, sometimes not reporting, or bothering to turn on at all for no apparent reason. The whole thing has been absolute torture. UPDATE: As of June 2021, Support response time is 4-5 weeks, and that's only with constant pestering.

The customer service is horrible. If the camera system is working then everything is fine, but if you have to contact support for any reason then you are in trouble. They will delay, delay, delay. They do not return phone calls or emails. The department "managers" can not or will not make a decision to help you and rather just tell you they are escalating the issue. I had and still have a very simple issue with a new camera that is under warranty. It could be resolved quickly by simply putting a new camera in the mail with a return label for the camera that isn't working properly. That simple. The technology is good when it works, but do your best to find the service from a company that has better customer service.

“I HIGHLY SUGGEST YOU THINK ABOUT USING LYTX”. Lytx is very unorganized and unprofessional. I’m sure there is other company’s out there that care about there customers. I signed up with lytx in April 2020. They installed the cameras and I have had nothing but issues with them since day one. The sales team promised that lytx can be used on mobile devices but left out that there site is not compatible with safari. So I am unable to see anything on my iPhone. When logging into a computer the cameras do not record smoking in vehicles, they do not record 50-75% of the acceleration, hash braking, eating and many more of the features they say the cameras do. They make you sign a contract before installing cameras and showing they work. The cameras have never worked like they said it would. They are saying if I cancel I have to pay the full amount of the contract even tho the cameras have never worked properly and they have not fixed the issue. I have been working with there tech support, and billing for 3-4 months now and I am not getting anywhere. We are still in the same place as when they installed the camera. This company is absolutely terrible and they are not willing to work with you even if the product does not work. Every time I call in and try to fix the issue they say let me make a case number and someone will reach out to you. They reach out and never fix the issue.

We had Lytx install Lytx drive cam safety cameras in our fleet about 3 years ago. We have thankfully had very few instances that the cameras have been needed. We recently had the worst crash in our history, and a driver lost his life. We tried to "Force Upload" any videos for 3 days while on the phone with Lytx support. Finally we overnighted the camera to them. They have been in possession of the camera for 5 days now. We have received 9 videos from that day. The crash occurred at approximately 0745, we have received videos time stamped from 0718, then it jumps to 0909, none of them show anything about the crash. When we call in the person we speak with tells us they can not transfer or direct us to anyone else, that they will "elevate the case" and someone will be back in touch with us. This has not happened yet ether. No one can or will tell me why it is taking days to download seconds worth of video from their camera.

No customer service

We love this camera/fleet tracking company. We have high ratings on our end, verses our friends using a competitor or two. They have very unfavorable reviews.

Your site is quick and easy to manage. I've seen a couple other versions by competitors. They don't seem complete. They are trying to combine tasks to create a complete suite of services. They seem clunky and not focused on safety simply for the sake of safety. This is all you do and you do it very well.