LyteReviews of lyte.com

Lyte reviews

499 approved reviews, newest moderated first

Madalyn B.
Jul 9, 2021
Lyte was very pleasant to dea with
Lyte was very pleasant to dea with. Quick responses, super friendly and very helpful.
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Mike
Jul 9, 2021
Offer Price is Far Below the Seller Price.
Offered me $101 for tickets they sell for $239. Plus "fees" I assume. I consider that a rip off.
Response from LyteJul 9, 2021
Our goal at Lyte is to provide fans the best value option available for sold-out shows at the time of their return or request. To do that, we take into account supply (returns), demand (requests), and the prices on the secondary market and then provide the most competitive price for both sellers and buyers. For requests, the price is not set to a fixed % above or below face value, but we always undercut the secondary market by up to 20%. Lyte is a service and there is a cost associated with providing it. Any variance in ticket prices allows Lyte to maintain functionality so that we can continue to offer official tickets to sold-out events for fans who want to attend.
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Krista D.
Jul 9, 2021
Marie offered amazing customer service
Marie offered amazing customer service! I need to switch my coachella tickets but they were not popping up in my account. She responded quickly and with expkicit directions and the problem was resolved within a day. She was awesome!
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Stefan B.
Jul 8, 2021
Resolved my case! Seems to be issues with email tech however
I’m glad my requests were resolved! Very helpful customer service! Marie is the best! Only room for improvement is that I would reply back to emails sometimes and then I would get an email back days later saying they haven’t seen me reply, and that they were about to close my case. So I’ve had to do duplicate replies and it made it way longer to get my case resolved
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Esme R.
Jul 8, 2021
Lily helped me through the whole
Lily helped me through the whole process which i was very grateful for. I really appreciate how quickly they got back to me.
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Debra T.
Jul 7, 2021
Excellent customer service response by Rachel
I reached out via email to Lyte regarding questions. Rachel responded to my email right away. She was wonderful and professional and easy to work with. Thank you Rachel for explaining the process. Debra
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Corrie
Jul 7, 2021
I am really happy with my experience…
I am really happy with my experience with Lyte, and the Customer Service Representative Jay! I had a question about a ticket request I couldn’t find on my account and he got back to me within a few hours, with the info I needed! Totally helpful! Thanks for the great customer experience! 5 Stars
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Miclpea
Jul 6, 2021
Excellent customer service!!
Lyte (Jay) immediately responded to my email request with a new valid code and I was able to purchase my badge in minutes. Thank You!!!
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