LyteReviews of lyte.com

Bought Springsteen tickets for the BST Hyde Park show via Festicket. Like many others I then tried to repurchase them via Lyte - directed by the organisers! After multiple support tickets and weeks and weeks I finally was able to purchase them again. It's now less than a week to go and I still don't have any tickets, just a confirmation I've paid. It looks like I don't actually own them at all, but am waiting for someone to return theirs?! Not what I signed up for - I bought tickets myself, not a resale. No response to yet another support ticket yesterday either. Terrible service for most of it, it feels like I'm being scammed!

I bought the wrong tickets by mistake so I emailed to request a swap to a different day. It took a few days to get a response but it was clear I just needed to purchase more tickets for the correct day before I could get a refund which I did. I then received a response a few days later confirming my refund . All painless, the only negative thing would be the response time.

Ask a question they will give you a quick answer and find a proper solution to your query

So helpful and communication first class. Not all agencies work in this way and so respectful of my circumstances. Would not hesitate to use Lyte in the future.

Fast and efficient service exactly when I was needed it! Thanks Jazz and Thanks Lyte!

Exceptionally helpful customer service rep - found my tickets for me, when I could not!! All sorted within an hour of my emailing, on a Saturday. Wish all firms were like this!!

convenient to use and great customer service.

Jazz is my favourite lyte representative. She listens and offers solutions. She’s helped me with my tickets and I really appreciate that. Thank you Jazz!