LUXY IncReviews of luxyride.com

I had a last minute change in travel, and Luxy was able to adjust on a moment's notice.

Forget the other competition this company did a fantastic job and I highly recommend them. They are very personal and especially Mike.

I recently had a great experience with Luxy. Our driver was punctual, friendly, and extremely professional. I will definitely recommend the service to friends and family.

We used Luxy for our latest trip the ride to the airport was fantastic the ride home from the airport they sent two small of a vehicle and we had to call someone to bring my wife home and they wouldn’t even return my call or even apologize for the amount of money they charge there should be better customer service just use Luxy again October 22 rides both ways were amazing great communication I increased their rating to five star

Easy to set up online. When we landed at JFK , a message was waiting for us from our driver, We contacted him once we had our luggage and he picked us up within 5 minutes. The SUV was clean and comfortable and the ride to our home in CT was very good.

I booked their service for airport pickup to take me an hour away to destination. Felt secure and confident that I didn’t have to land at 5am in a new place and try to find an Uber. The day before my trip I received an email cancellation. No call. Just cancelled notification. I called and the customer service rep who answered stated” y’a I had to cancel that because I have no drivers due to a race we have on town.” I stated a phone call would have been appreciated as I don’t check my emails as often as I answer a call. This left me in the lurch and I scrambled trying to find another car service. I was then charged 211.00 on my credit card. Disputed it with my cc company and they disputed my dispute (brain breaks here) really? So now I’m stuck wasting time and energy trying to get my 211.00 back for a service I never even had. Their branded website and online presentation of offering 24 hour availability has me feeling like a def bait and switch. Once they bait you - you’re going to bed disappointed in the end for sure . I’m not even one who writes reviews but this company has cost me 6 hours of my time so far for nothing. -negative stars for customer service

Terrible company policy, never use these unhelpful people. I was charged $298 US for a ride that was never taken! My flight was cancelled due to weather at LaGuardia NY well in advance(4hrs) of a driver waiting for us at the airport. The driver actually called me to let us know our flight had been cancelled before we were to board the plane. After the airline rescheduled us I tried to rebook but they could not accommodate as they had no drivers. Wonder if the driver was compensated or they just kept all my money??? Will tell every business associate and friend to never use this company.

Absolutely the WORST company out there for ride share! Was presented a cancellation policy which should have resulted in a credit to my account, as I was outside of refund timeframe. When calling to use this credit they said they would not honor it. Ontop of this, a previous ride resulted in me having to tell the driver to slow down on more than one occassion. He was doing 85 mph in a 70 zone with me and my child. Horrible company - will be persuing a chargeback on my credit card and NEVER recommend them.