LUXY IncReviews of luxyride.com

The only thing keeping me from giving my recent experience a perfect score are car seats. You take a two star hit because you charge extra for the seats, but did not arrive with the seats attached. This was rather frustrating. Our drivers were not really equipped for helping us secure the seats and it caused a bit of a delay at both pickups. Our driver on the return trip told us it was an insurance issue, that the parents had to secure the seats. I can understand the parents making sure the kids are strapped in correctly, but please secure the seats themselves in the car prior to pickup. It would reduce the stress of the trip considerably. Otherwise the experience was great.

Driver impatient because of our luggage delays, texted a number of times. Car clean, didn’t use the service on the return. But overall ok

I loved one way limo. Luxy not so much. Driver was excellent but pricing is insanely higher. A small increase I can understand but price has gone up at least 50%. It’s Uber from now on.

was cUGHT IN A BIND WITH SUPER SHUTTLE ABRUPTLY DISCONTINUIYNG THEIR CONFIRMNED ORDERS had to find last minute from my overseas location a transporter to return me from Lax to San Pedro. Most efficent semd Lusky from their web page though a bit pricey at $153 w/o tip to driver. Mix up occurred in origina lcommo as the alliances ofLuthanza and United Airline flight numbers confused exact termional arrival location so driver was at United terminal instead of the Lufthanza so upon arival the driver was not present for 1-1/2 hours was in frenzy for i had no cell phone or numbers to call had to jsut wait and hope on discretion of Lusky. Thankfully driver eventually arrived at Bradley international terminal B though i had to guess who the transporter would be for my name plack was not isible i happen to guess being late a young man arrived and happened to get lucky and see my name in his luggage carrierhe had brought so all went well afterard. The transport vehicle was comkfortable a modern rv sedan with ampole leg room to accomodate my handicapp situation , driver was very supportive and apologetic for the error of earlier commo, wa also very helpful when returning to my home to help carry my luggage to front door , which made the overall experience ok. Have to admit received much better support from the German Lufthanza staff in Germany (Munich) and (Ukraine) than i did in LAX staff, flight attendants all very gracious though found upon return hom LAX personnel includingcustomsprocessing rather abrupt, rough and not real friendly comapred to what i had received overseas.

The main reason for my three star is when you have someone taking a limo for 4 months to and from an airport once a week and they will not negotiate a price is not providing good customer service.

Our driver took us from Connecticut to JFK. I gave three stars for the following reasons: 1.The car was OK, but not as nice as it should have been..The ride was very bumpy. 2.The driver came early then scolded my husband for tapping on his window while he was texting. 3. I would think for what we paid, a small bottle of water would be standard. 4. But the worst part was that the car reeked of cigarette smoke. I am sensitive to that and did not enjoy having to put up with that smell for two hours. The best thing I can say about the experience is that we got to the airport in record time and we survived the trip. Don't know if I will use Luxy again.

Driver scared me. He drove too fast and had his reading glasses on for the whole hour long ride so that he could keep reading something on his phone! The car was ok but i could tell that the driver was a smoker and smokes in his car on a regular basis. I happen to be allergic to cigarette smoke so i found this very unpleasant. This was very disappointing since the first time that i used this service i was very happy with it.

problems both ways