We at Luxvps offers affordable VPS hosting for individuals and businesses. With special limited offers starting from 10€/month and a variety of hosting solutions such as Xeon KVM servers, Ryzen KVM servers and web hosting, Luxvps stands out with outstanding support, fast provisioning and high uptime (99.2%). Over 145 servers and more than 840 satisfied customers confirm our fair price-performance ratio and high performance.
Luxvps (luxvps.xyz) has 73 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
luxvps.xyz
Website
luxvps.xyz
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 51% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi,
Thank you for your review. If you like your service, would you mind changing it to 5 stars?
MI
Milad
Special Deal #1 VPS feedback for Python
I purchased a Special Deal #1 VPS in November 2023 to practice Python coding and become a programmer. I'm currently a student and need a low-cost VPS to practice and learn. A few weeks ago, I couldn't renew the service, and days later, when I visited the website, that deal was gone. Fortunately, I contacted support via ticket, and Mathias was very helpful and assisted me with the purchase. The service price remained the same, although I wish it were cheaper. So far, I'm satisfied with this VPS and LuxVPS services as I only log in on weekends, and thanks to this VPS, I'm now learning Django.
AK
Arif Kaan M.
Worst Support Ever !
I paid my service before it expired but their support team didn't even read my tickets. They deleted my server ! They are not giving answer tickets until 20 hrs I regret to work with them.
Response from LuxvpsJun 7, 2025
Hi,
I’m sorry for the frustration and delay you experienced. Let me clarify what happened:
1. Payment vs. Credit Top-Up
• You added credit to your account (which we had refunded after you asked for it), but that credit isn’t the same as paying the specific service invoice. The credit balance can be used to pay invoices, but does not automatically renew your VM.
• Unfortunately, your VM hit its expiry deadline because Invoice #23076 was never paid, and our system purges expired services after five days. (with multiple warnings)
2. Ticket Response Time
• I see your ticket was marked “High” priority - normally we aim to reply within 2-4 hours, but we dropped the ball here and let it sit too long. I apologize for that.
Your refund has been processed, and I’ve closed the ticket. If there’s anything else you need, please let me know.
—
Mathias
DS
David S.
Very helpful support had a couple…
Very helpful support had a couple teething issues with billing system interms of not receiving email but LuxVPS was quick to sort it, they respond quickly and the service is excellent
FH
frederik H.
Super god service
Super god service!
Købte en VPS til en god pris!
Bedste VPS
AJ
Azamat J.
Worst support ever
Worst support ever. They just steal your money. I had 5.95 Euro debt and I paid it. But my server did not turn on. And I paid more money again. In amount of 5.95 Euro. But it turned out they were charging money for service that they have deleted. In long story short they stole my money. And they will delete all your data if you don't pay on time. Worst hosting service ever. Btw, this is company is runned by 1 man. So what to expect? When I informed about their bug they just kicked me out of their Discord server. I was talking to LuxVPS owner and he answers based on his emotions.
Response from LuxvpsFeb 8, 2025
Hello Azamat,
Your service was terminated due to non-payment after multiple email reminders and an additional five-day grace period where your data was still available. You did not pay on time, and as a result, the system automatically removed the service as per our clear terms.
Despite this, we still refunded your payments to ensure you were not charged unnecessarily. Refunds typically take a few business days to process, depending on your bank.
Regarding your claims about a "bug" — our system does not charge for deleted services, nor does it urge users to pay for something that no longer exists. If you received an automated reminder about an old invoice, this does not mean you were charged again.
You were removed from our Discord community because of repeated violations, including false accusations, disrespectful language, and unprofessional behavior towards our team. We maintain a respectful and professional environment for our customers.
Luxvps has been serving customers for nearly 3 years, with hundreds of satisfied clients. We do not engage in fraudulent practices, and we stand by our reputation for transparent policies and customer support.
I'm not alone about Luxvps, but I handle my customers concerns personally yes, with the support of a team to ensure seamless operations if things should go sideways.
We always encourage open and respectful communication. If you require further clarification, feel free to reach out professionally via support channels.
Best regards,
Mathias
KF
Kaleb F.
Cheap prices and helpful support.
Nice and fast response times even on holidays and the prices are very good.
KI
Kiasu
ALWAYS insists on accessing your VPS
LuxVPS is a one-man operation run by Mathias. Unfortunately, I only discovered this after becoming a customer. This raises a significant concern: if multiple servers encounter issues simultaneously, how can one individual resolve them efficiently?
Another unusual requirement of LuxVPS is that Mathias ALWAYS insists on accessing your VPS whenever there is a performance issue. Without granting him access, he refuses to address the problem. His standard response is that "his server is running fine," which does not resolve the actual performance issue.
For context, I use a Windows VPS with LuxVPS and have similar setups with other providers. When encountering slow performance issues (e.g., a 2–3 second delay for each click), my other providers typically resolve them within 30–60 minutes by tweaking their server's CPU and network configurations — all without needing access to my VPS. However, Mathias at LuxVPS insists on direct access to the client’s VPS every time.
My Setup with LuxVPS:
Configuration: 6 cores, 16GB RAM.
Observed Performance: Task Manager shows 35% CPU usage and 20% memory usage, yet there is a noticeable delay (2–3 seconds) for every typed character, making the VPS frustrating to use.
Key Considerations for Prospective LuxVPS Customers:
1) LuxVPS is a one-man operation: Mathias handles all technical and customer service issues, which can lead to delays during peak problems.
2) Mandatory VPS access: Troubleshooting requires giving Mathias direct access to your VPS, unlike many other providers who resolve server-side issues without needing this.
Today (24/Dec/2024):
LuxVPS's Mathiasis demonstrated unprofessional behavior in handling my support request. After asking me to provide a traceroute in the support ticket—which I promptly did—the next thing I discovered was that my VPS had been shut down and closed without any prior warning or notification to me as the client.
In response to LuxVPS, I simply inquired, "Could I request a refund?" However, instead of addressing my question professionally, LuxVPS abruptly removed my active VPS without notifying me as the client.
As a responsible business person or VPS provider, Mathias should have obtained my explicit confirmation before taking such a drastic step. Unfortunately, his emotionally driven reaction to receiving negative feedback led him to delete my VPS without adhering to standard business practices or proper SOP.
This unprofessional behavior caused significant inconvenience and loss for me, as the services running on the VPS were abruptly stopped, forcing me to rebuild and redo everything from scratch. This is not how a reputable business should operate.
For anyone considering VPS services from LuxVPS, I strongly advise thinking twice.
Response from LuxvpsDec 18, 2024
Hi Kiasu,
Thank you for updating your feedback. I want to address your concerns and clarify some points for anyone considering Luxvps.
1. Access Policy
At Luxvps, privacy and security are priorities.
Here’s why access is sometimes requested:
When server metrics (CPU, RAM, network) show no issues, delays or performance concerns are often tied to the VPS environment itself.
Access allows me to investigate and resolve the problem faster and more accurately.
Most issues are resolved without access, but in cases like yours, it’s often the most efficient way to pinpoint the root cause without unnecessary server-wide changes.
I understand that other providers may use different approaches, but my method ensures precise troubleshooting while maintaining the stability of all clients’ VPS environments.
2. Refund and VPS Deactivation
You asked: “Could I request a refund for the unused days of the remaining 3-month subscription?” I processed the refund immediately and deactivated your VPS, as the refunded period was tied to its operation.
I recognize that I should have notified you before the deactivation, and for that, I sincerely apologize.
This wasn’t an emotional reaction, as you suggested, but a standard procedural step.
I’ve since updated my processes to ensure all clients are informed beforehand in similar situations.
3. Team and Scalability
While I personally handle customer support to maintain personalized service, I want to emphasize that Luxvps is not a one-man operation.
I have a dedicated team ensuring that our servers run smoothly and efficiently.
Should an emergency occur where I’m unavailable, my team is fully prepared to step in and take over support temporarily.
While this is a last resort, it ensures uninterrupted service and reliability for all clients.
4. Commitment to Professionalism and Service
I strive to run Luxvps with integrity and professionalism.
Your tickets were responded to within 6 hours, well within industry standards, and I made every effort to resolve your issue, even with limited information.
Moving forward, I’ve taken steps to improve communication and clarity, including:
-Notifying clients before account changes like deactivation.
-Enhancing troubleshooting processes to avoid delays or misunderstandings.
5. To Prospective Clients
Luxvps stands for transparency, reliability, and personalized support.
While this review reflects one client’s experience, I invite you to consider:
Uptime: Our servers have maintained +99.2% uptime this year, ensuring stability and performance.
Privacy: Access is requested only when absolutely necessary and is handled securely.
Dedicated Support: I handle your concerns personally, with the support of a team to ensure seamless operations if things should go sideways.
I encourage prospective clients to read feedback from other satisfied customers who trust Luxvps for its reliability and service quality.
Thank you again for your feedback, Kiasu.
I wish you the best with your future hosting provider.
Cheers,
Mathias
