LuxvpsReviews of luxvps.xyz

Response from LuxvpsAug 29, 2025

Hi, Thank you for your review. If you like your service, would you mind changing it to 5 stars?

Response from LuxvpsAug 14, 2024

Hey there, I'm really sorry about the downtime you've experienced. You're right, we've had two outages recently and it's not okay. I want to explain what happened and what we're doing about it. Both outages were because of power issues at our datacenter provider, EGC. It sucks, and even though it wasn't directly our fault, I know it affected you and that's on us. We're actually planning to move away from this datacenter by 14/09/2024. This should make our service way more reliable. About the lack of updates - We actually do post live updates, but we'll make sure to make an extra channel/website where you can check stuff like that. Our Discord server (https://discord.gg/cXFwDqk529) is the best place for the fastest updates. We also update our status page (https://status.luxvps.net) and our billing portal (https://billing.luxvps.net/serverstatus.php). Our usual uptime is 99.2%, but we're always working to make that even better. When we have longer downtimes, we do give extra days of runtime to make up for it. I really appreciate you bringing this to our attention. It helps us do better. If you've been majorly impacted by this, please reach out to our support team and we'll sort something out for you. Thanks for sticking with us despite these issues. We're committed to doing better and providing you with the service you deserve. Wishing you an amazing day, Mathias --- I saw you edited your review about a new downtime, that is nothing from our side, it sounds like a service related issue that we need to look at for you, and we havent had any tickets about downtime lately. We tried to contact you about your infomation so we can find your account and help you, but we got no reply from you.