Kevin G.
Many outages
I booked a VPS almost 3 months ago, in these 3 months the VPS had an uptime of ~92%. Unacceptable uptime, at least the VPS have a lot of performance
Response from LuxvpsAug 19, 2024
Hey Kevin, First off, I want to say thanks for sticking with us for these 3 months, and I'm really sorry about all the downtime you've experienced. You're absolutely right - 92% uptime is not okay, and it's definitely not what we aim for. I'll be straight with you: we've had some issues with our datacenter provider that have caused more outages than we'd like. It's been a real headache for us, and I know it's been even worse for you and our other customers. The good news is, we're not just sitting on our hands. We're actually in the process of moving to a new datacenter. This move should seriously improve our uptime. We're aiming to have this done by 14/09/2024. I'm glad to hear the VPS performance has been good at least. We do pride ourselves on offering solid hardware, but I know that doesn't make up for the reliability issues. If you're open to it, I'd love to make this right. Could you shoot an ticket to our support team? We'd like to offer you some compensation for all the trouble. Again, I'm really sorry about all this. We're working hard to do better, and I hope you'll give us the chance to prove it. Thanks for your patience and for bringing this to our attention. It really does help us improve. Sincerely, Mathias Founder & CEO