Tim P.
Terrible, do not honor 15 minute guarantee
The only reason I'm giving two stars is because the return trip thankfully worked out. My girlfriend and I were taking a weekend getway to NYC flying into Newark Airport, we booked with Luxor to get easy transportation into the city. The day before I got a call from Luxor and was told I got a free upgrade to a Limo, great! We arrived on time to the arrivals level where we were told to wait, I called the Limo driver, no answer. He called me back 5 minutes later to say he was stuck in traffic and he was 10 minutes away, no big deal I can live with that. 45 minutes later I get a call from the dispatcher saying a new car was coming, 15 minutes later an SUV not affiliated with Luxor picked us up. From here, whoever this random guy was, decided to text and drive for the duration into the city (I got some pretty good pictures, it was comical), it looked like he was booking rides for the rest of his afternoon on some app. I called Luxor the next day to tell them I had waited ONE hour at the airport, the supervisor said he would not honor the money back guarantee because I did not call their headquarters, instead I called the driver, but would that have changed the situation?



