LuxmeryReviews of luxmery.com

Response from LuxmeryJun 3, 2024

Hi Daisy, Thank you for sharing your experience! We’re sorry to hear about the shipping issue, but we’re thrilled that Julie provided exceptional customer service. Your kind words about her empathetic and soothing response mean a lot to us. We’re delighted to have you as a lifelong customer. Thank you so much, and we appreciate your support, Luxmery!

Response from LuxmeryJun 3, 2024

Hi Catherine, Thank you for your feedback! We’re delighted to hear that you had such a brilliant experience with Jane. We’re glad we could send you the correct size of the bodysuit free of charge. Excellent customer service is our priority, and we appreciate your kind words!

Response from LuxmeryMay 31, 2024

Dear Jeannine, Thank you for your feedback and for sharing your experience with us. We’re delighted to hear that you liked both bodysuits and that Jane was able to assist you promptly with the issue you encountered. We apologize for the inconvenience caused by the rip in one of the bodysuits. Your satisfaction is our top priority, and we’re glad Jane could resolve the issue swiftly and professionally. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and support. Regards, Luxmery Customer Care

Response from LuxmeryMay 31, 2024

Dear Lynne, Thank you for your wonderful review! We’re thrilled to hear that you are pleased with our products and found them to be well-made and comfortable. It’s great to know that Jane was able to assist you quickly and helpfully with your query. We aim to provide the best service possible, and we’re glad our free replacement policy met your needs. Your recommendation means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out. Regards, Luxmery Customer Care

Response from LuxmeryMay 31, 2024

Dear Melissa, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our customer service to be excellent. It’s wonderful to know that Jane and Wagar were able to assist you promptly, friendly, and effectively. We appreciate your feedback and your recognition of our team’s efforts to ensure your satisfaction. If you have any further questions or need assistance, please don’t hesitate to reach out. Regards, Luxmery Customer Care

Response from LuxmeryMay 31, 2024

Dear Natalie, Thank you for your feedback! We’re glad to hear that we could resolve the issue with your order smoothly and efficiently. Your satisfaction is our priority, and we’re pleased to know you would order from us again. If you have any further questions or need assistance, please don’t hesitate to reach out. Regards, Luxmery Customer Care

Response from LuxmeryMay 28, 2024

Hi Becks, this is Brit from Luxmery. Thanks for sharing this experience with us - although we always strive to exceed customer expectations, I realize we fell short this time and I apologize. For hygiene reasons, we don't offer exchanges, but our team is always ready to assist with a refund. Can you give me your order number or shoot an email at [email protected]? I will make sure it's addressed as a priority. Again, I apologize for this experience and hope you allow us to make things right.

Response from LuxmeryMay 28, 2024

Hi Sarah! Thank you for this lovely review and the feedback on our product. We hope you find your perfect fit with us in the near future, and we'll be more than happy to welcome you back as a customer:)