Lani
Exemplary Customer Service!!!
I first heard of Luxmery through a stylist on instagram and made the most of their buy 1 get 1 free promo. Unfortunately the bodysuits were too long for my petite frame so I emailed them requesting a refund. I immediately received an email back offering me to try their newly launched petite range. So I decided to give it a go. Within a few hours a new set of petite bodysuits were on their way to me. To save me the hassle of returning my original order they even offered for me to keep them or gift them to a friend/family. I could not fault Luxmery’s customer service and Shoaib’s help made the whole experience so easier. This is an example of what excellent customer service should look like! Well done Luxmery!
Response from LuxmeryAug 8, 2024
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with Luxmery. Your kind words mean a lot to us and serve as a great motivation for our team. At Luxmery, we are dedicated to providing the best possible service and products to our customers. It's wonderful to know that our efforts are appreciated. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!