LuxelyraReviews of luxelyra.com

Horrible quality of products and customer service experience. They purposely take forever to get back with you when you want to return the items on purpose so it falls outside of their 14 day return period!

I was another victim of the 3 for 1 scam! This is where you pay $56 (CAD) for 1 item and get two for free. I selected my medium ones, and got a receipt for 1XS. Emailed them three times asking to cancel, and nothing back until it shipped. Magical. It’s been a month of bot-sounding emails between myself and various people named “Kat” or ”Venus” who reply once a week, asking me for more info, to send photos of the wrong item, etc. I think they just try to tire you out by taking a week to respond, hoping you’ll forget about it and move on. I finally got an address out of them but they want me to pay the shipping. Basically now I’m at the point where I’m refusing to pay shipping and am requesting a full refund immediately or off to the fraud department I go. I wouldn’t trust them to receive the item and inspect it and actually refund it. What an absolute JOKE company. Literally do not even look at their website. I bought knockoffs on Amazon, a 3 pack for like $12.

These shapers do not fit. I followed the sizing chart and they are way too small and do not come up high enough on my waist. So uncomfortable and a waste of money. I had no response from customer service so I looked on the website amd they tell you they will not refund anything if it doesn't fit. Guess their business model doesn't want return customers or for customers to spread good word of mouth reviews. One and done. They'll be out of business soon.

I received the wrong size and when I went to exchange they told me the return window had closed. I received the item on July 29th and the window closed on July 29th. Do not buy anything from this company.

This company is a scam. I purchased their 3 for 1 deal after seeing multiple advertisements on social media. I never received a receipt confirming my purchase and never received a tracking number for shipment of the product. My only record is the $42.90 taken out of my bank account to LuxeLyra on 05/07/2024. After being patient for about 6 weeks, and not receiving any shipments, I attempted to contact the customer service through their website, but received no response. I checked all of my emails to see if I had missed an email from them. I made another attempt to contact the customer service through their website, and once again no response. Recently I began to get emails from LuxeLyra asking me to return as a customer, so I responded to the email stating my experience of never receiving my order or receipt . I finally got a response back (hallelujah), and they informed me that their records show that my package was delivered on 05/28/2024. With that new information I asked that since the package must have been lost, and that I still had not received it, for the company to send me a replacement package to my PO Box (which is more safe for delivery than my apartment), and a confirmation of shipping with a tracking number. The company then sends me an email saying that they’re records show that my package was delivered to my physical address and that they will not send me a replacement order to a different address, and that I need to ask neighbors and the postal service about my lost package. I have asked once more for a receipt, confirmation number, tracking number, and proof from their records of the delivery. I have also asked for a return of funds in my account since they do not send replacement orders to different addresses. I have not received any response yet. My hope is that others will become aware of this poor business behavior from LuxeLyra and not be suckered into giving them money like I have.

If I could give zero stars for their customer service, I would! I placed an order May 28, 2024. It was the wrong size so I sent it back. The order was received at their facility July 4th as per the tracking…. It is July 29th and I have yet to receive an email confirming my replacement order or the order itself. There is no way to talk to anyone except by email and it’s the same response from “Marvin”. I would be cautious ordering from them!

I ordered three items with the buy 1, get 2 free. I received a total of one, and it is in the wrong size and color of any of them. They will not replace it. Horrible exchange and return policy.

Cheap overseas crap I find on Amazon, but more expensive. Underwear are soooo uncomfortable, I can’t wear them for long, completely synthetic fibers-bad for your health. Don’t waste your money.