LuxelyraReviews of luxelyra.com

Absolutely the worst company that I… Absolutely the worst company that I have ever to deal with. Twice I placed and order and there technology made it that the order was changed - which is disingenuous at best. Second time it happened I cancelled the order literally 2 mins after I placed the order. They have a 12 hours cancellation policy. They conveniently didn’t bother to answer the emails until 48 hours after the 12 hour deadline passed. They tried to blame me. The apologised that couldn’t do anything as it’s been dispatched. Then said I could get a refund it I paid for the postage back. Bottom line. I totally disingenuous company that is out there for one thing. Rip off everyone. If you use them good luck. I wouldn’t.

Placed an order on 17/05 and there was a deal for buy 1 get 2 pairs free for £32.00. I opted for this and I know that this was applied as I had to choose the colours and sizes for the additional items. The order arrived today, 3 weeks later, and only one pair was present.

I wish there was an option to give zero stars. This company is an absolute scam - they will take your money but you aren't allowed to return. Instead they offer you a "discount". I'm sorry but no, this is absolutely unacceptable treatment of customers.

Ordered something in one size, the confirmation came through in another and I emailed immediately to cancel. No response. Emailed several times and it was only after a despatch confirmation came through days later they said they couldn’t cancel as it had been despatched. Awful company will be asking credit card company to retract the payment

Dreadful. I ordered something and cancelled it within an hour. I emailed and emailed for days. The order was sent out regardless. I have repeatedly been told I messed up my order and it’s my problem not theirs. I would not touch them again and I have asked my bank to oppose the charge because they don’t even respect their own cancellation policy and their customer service is awful.