LuxelyraReviews of luxelyra.com

Same thing happened to me as other people here. I ordered a 3 for 1 bindle size medium and my receipt had only one in size x-small. Could not contact the company at any email address they give as I had an answer that this email account does not exist both for info@luxelyra and support@luxelyra... both email were on their website or emails I received... I tried to contact them via their website and had no success there as well. Really wish I hadn't bought from this company.

It advertises that it’s quick delivery… Not the case! My item turned up over 3 weeks later. So I didn’t open the package but wanted to return as the event had now past. I was informed that I am unable to return the un opened item, nor can I get a refund as this is not in their refund policy! Their response was incredibly slow and very unhelpful. I will never use this company again.

I order the slim thong 3 for 1, in black in medium. What actually arrived was 1 extra small beige thong. I contacted them and they said there was a technical issue but no further correspondence despite several emails. So I have spent £32 on a not very nice item it turns out that’s of no use to me. Several emails have been sent that they have ignored. It states that items can be returned within 14 days of receiving but conveniently they have ignored my emails. I do not recommend using this company. Their customer service is non existent, there morals questionable and the quality of the item is shocking.

Buyer beware! I purchased the PowerSlim Tummy Control Thong buy one get two free. There is no return policy if you don't like the product! These don't look as nice as in the advertisements. Strange fit. Cheap knit fabric that has a strange texture. Not smooth. They don't hold in anything and create a strange high up muffin top... and I don't have a huge middle, just wanted to look a little smoother under fitted clothing. Just another made in China cheap product. I gave a one star review on the companies product page and it was never posted. DON'T BUY!!!!

Ordered the buy 1 get 2 free and receive 1 in the wrong size. Customer service is horrible and is blaming me for ordering the wrong size and qty. Worst company I have ever bought from and this is the first review I have ever done!!! DO NOT BUY FROM THEM!!!!

Wrong size and number of items on my receipt straight after putting in my order. Not responding to my emails to rectify. So a totally useless purchase. Now having to go through visa fraud team to try and get my money back.

I’d put zero because I never received the product. I placed the order on 5/10/24 received shipment notice on 5/11/24 and I followed the overseas tracking number. It supposedly went out for delivery on 5/30 for a few hours and shows later that it was delivered at front desk post office same day. I called the local post office and they can’t find the package and they can’t go by the tracking number from China. They suggested I reach out to their CS and ask if they have a domestic tracking number. That was this last Monday 6/3/24 and I’ve received no response from them. If this is a startup company with a good product they don’t know how to run a business being based out of CA with products being shipped from China or are a major scam. Avoid them!

Scam deal. Was supposed to be buy 1 get 2 free. Waited 3 weeks and only one arrived. Have contacted on numerous platforms with no response. Avoid!