Lunss CoutureReviews of lunss.com

Do not purchase from this site I ordered what I thought was a beautiful evening dress for $58 US and what I received was a disgusting dress. Unfortunately I could not upload photos to show you as this review wouldn’t allow it. I asked for a refund and got offered $12. I will definitely not order here again.

Their service is amazing. The creator of the dress was very cooperative and gave very great advice in terms of how the dress should be designed. The fabric was nice, it was well made, and the dress is beautiful.

This company made my dream come true! I am so in love with my prom dress - it’s exactly how I imagined it to be. I’m from Europe and was a bit sceptical about ordering there first but I trusted this company and everything just worked absolutely fine! The communication with Cindy was also very easy and she responded fast. They finished my dress super fast and held onto their promise. Just order 2 months before your event and the dress will arrive on time. Thank you so much Lunss and especially Cindy!!!

we purchased a prom dress for our niece, The finish product was nothing like the design our niece ordered nor was the material of any halfway decent quality. after contacting them they suggested we pay another $200 to get another dress. Why should we pay more when the initial product was substandard and not made to initial request. Stay clear of this organization.

At first I was unsure about ordering my custom formal/prom dress from this site as I am from Australia, but it was the best choice I ever made! Every step was detailed, well communicated, and Tansy had created my dream dress! Everybody there was amazed and complimented me on how my dress was the best there :)) Lunss is very trustworthy and skill full, if you are thinking of ordering custom dresses from here, I 10/10 recommend to do so as I will be ordering again!! More details: my dress was around $800 AUD and although it was pricey, Tansy had made it with multiple layers of high quality net, so it was definitely worth it.

Unfortunately, it’s the third time I have pretty negative experience, I would recommend to try somewhere else , this people don’t value most of the small clients !!! Fact Update Still no information very little communication ! Waiting list for 4 years now still no update Don’t think so anyone on waitlist for 4 years just don’t add up 2023 February Missed 3 anniversary, and much more important dates , years tried to work around to switch it to maybe a different model, been told absolutely no .

I ordered a custom-made dress in April 2021, I gave the company my exact measurements, but when the dress arrived the color was not what we agreed on and measurements were incorrect and I had to find a local tailor to fix the dress which cost over $100. I contacted the company and did exactly what they asked me to do to get a refund to help cover the alterations. 1. I had a professional measure and take pictures to prove that my measurements provided were indeed correct. *Lunss still did not take responsibility 2. I had to videotape literally every measurement that I had provided in the beginning I was mortified that my privacy had been compromised by having to send videos of me in my undergarments, which indeed proved that once again I had provided the correct measurements from the beginning *Lunss still did not take responsibility Finally, after several more pictures and recorded videos of my body measurements Lunss finally admits that the mistake was their fault and only offered to pay for less than half of my alterations. After several insulting offers like $19. They offered $48, which I agreed to. It’s been well over a month (May 19th) and they still have not refunded me ADVICE: My best advice is to only pay through a credit card,my company is working on my disbute as we speak. My credit card refunded me and Lunss is on their list for fraud. - *If you just have to buy from here I encourage you to videotape being measured in an attempt to avoid this from happening to you from the start *Take a screen shoot of every conversation you have with the designers (aka Tansy) it’s easier to dispute with written proof

I did a personalized design for my daughters prom and worked with Tansy. The dress came out like exact pictures I sent to her and measurements were perfect. Quality and material used was excellent. Tansy kept in touch with me the entire process. Delivery wen perfect as well. Thank you Tansy❤️