LunafideReviews of lunafide.com

I ordered this for a party. I had been researching the brand before I pulled the trigger. The time for the cloak to arrive was not a few days. But when I connected with customer service they reminded me that the cloak was made to order and confirmed my tracking details. Great sizing and warm. It’s exactly what I wanted when I ordered it.

Great company with high-quality clothing. 100% excellent customer service, going above and beyond to help their customers! Thank you, sincerely.

Great products improved shipping and will order again

Very quick to respond and clothes are high quality and detailed. I had a problem with an order and Lunafide were quick to help resolve the problem and re send a new order for no charge. Amazing customer service and I'll definitely be ordering from them again in the future

I ordered an item 2 weeks ago and it still hasn’t been dispatched. The description of the item said it was ready to ship on order but I’ve heard nothing from them since they took my money. I’ve sent multiple emails but they are not answering. Not sure if company is a scam or not but I will have to file a dispute with my payment provider now to get my money back Edit: Item arrived on 29th October. They eventually returned my emails and apologised, saying they would send out an extra blanket as an “apology item”. But I didn’t receive the extra item. Bumped it up to 2 stars as the blanket is very good. Sadly it arrived well after the date I needed it by (someone’s birthday gift). The experience hasn’t been great.

Customer Service was amazing, Bella in particular. I've owned cloaks before, so I had a lot of questions, and I was trying to get it shipped to the festival I was going to... and they gracefully handled all of it and I received it right on time! The cloak is beautiful. Sizing is accurate; the cut and colors are spot on; and it's a wonderful weight - not too heavy, but still nice and warm--but not sweltering hot, either! I'm going to recommended this company and their clothing to everyone I meet - and I meet a lot of people, because they can't help but ask about this amazing cloak!

I ordered my cloak for a festival 2 months before I left for it. While I got my product before I left, it did take a little longer than expected for me to receive it. But i had reached out to them and they were quick to reply. When I received my Cloak it surpassed my expectations! It is great in every way!

I have never experienced such wonderful Customer Service. Caring while ordering. Checking in while I wait. Immediate response with answers. And follow up once I received my order. The items are unique, comfortable and fun! They make me want more.