LunafideReviews of lunafide.com

I have ordered two of their cloaks and they are both A++ on the quality and materials that are used are very niiiice! Ill be back for sure, the worst part is having to choose which one to get first. Worth every penny, beautiful work guys, tysm!!

Well made products. Comfortable to wear. Amazing designs. Honest opinion, makes you feel like a rockstar. Delivery times were tricky. but satisfactory.

Fantastic customer service and an amazing product. I got a size that was to small and they replaced it with a bigger one.

I placed an order on 21 Dec and refused delivery due to undisclosed customs charges on 16 Jan. Royal Mail tracking confirms the parcel was returned to Lunafide on 20 Feb, yet I have still not received a refund. Customer support repeatedly said they were “checking with the team” and even committed to a 3 business day update, which has now passed with no response. At this point, the returned item has been with the company for several weeks without a refund being issued. I am now escalating this through Citizens Advice, Trading Standards, and the UK small-claims process if it is not resolved immediately. UPDATE 23/3/2026: I have now sent a formal Letter Before Action after receiving no response to emails, my review, or social media contact (comments were removed). If this is not resolved within 7 days, I will proceed with a small claim to recover the money. UPDATE: 9/4/2026 Since my original review, I have taken further steps to resolve this issue. Lunafide confirmed in writing that a refund would be processed once the returned item was received. Despite this, no refund has been issued and they have since refused to honour this commitment. I have now: -Raised a formal dispute with Clearpay -Submitted a formal complaint to Clearpay -Initiated a chargeback request with my bank -Reported the matter to UK consumer authorities I would strongly advise other UK customers to carefully review all terms, particularly around customs charges and returns, before purchasing.

Overall: Beautiful and unique art on good quality clothing. The lead times are on the long side, so just know that you're in for a wait. The customer service has been excellent - prompt, friendly, and helpful! I have purchased multiple times from this website. Worth noting: the Helm of Awe cloak photos on the Lunafide website make the color of the cloak itself appear to be a dark, rich purple color when in fact it is black. Area for improvement: The product descriptions could and should be more detailed, especially for the price point.

I ordered two leggings and two hoodies. I opened one hoodie and it was huge and I didn’t like the material. I put it directly back in to the plastic and wrapped everything up to return it. 3 of the 4 items were never opened. The wanted to charge a $10 restocking fee. Fine. Then it took forever to get a form to fill out to return the items. And then I had to wait for the form to be approved. Finally everything was sent in. This took around 2 or so weeks for the entire process. Then I had to hound them about if they had received my return. They sent some pictures of the opened hoodie and said it showed signs of wear because there was some fibers in it but I NEVER wore it!!! Now they won’t refund me for that item at all. The customer service was terrible and the return policy is horrific. Never again.

Amazing cloak i ordered for myself and a friend and they are great. Warm and great design. Love the art work and time put into these cloaks wish they was waterproof but for warm and comfortable and better quality then Amazon crap. Support US Makers and lunafide! Also amazing customer support

Well made designer apparel, 6/5 star customer support, and all together a top class shopping experience makes Lunafide worth returning to.