LumivisageReviews of lumivisage.com

Response from LumivisageMay 21, 2025

Hi Carl, We’re very sorry to hear that your mask isn’t working as expected. Your experience matters to us, and we’re here to help. In some cases, the mask simply needs to be fully charged before the first use — but if that’s not the issue, we’re more than happy to make it right. LumiVisage is proud to be the only LED face mask brand offering a 5-year warranty on manufacturing defects and a 120-day money-back guarantee on results. You’re fully covered, and we’re ready to provide a free replacement or a full refund, whichever you prefer. We also want to note that we hadn’t received any direct email or phone communication from you about this issue — if we had, we would’ve resolved it for you the same day. That said, we’ll be reaching out today by phone and email to assist you right away. Thank you for bringing this to our attention — we’re committed to delivering the best customer experience in the industry and look forward to resolving this for you quickly. Best regards, The LumiVisage Team

Response from LumivisageMay 21, 2025

Hi Holly! 😊 We’re so happy you loved the packaging—it means a lot to us! And we’re cheering your skin on every step of the way! At 62, you deserve to feel radiant and confident, and we truly hope the results wow you. Please keep us posted—we’d love to hear how it goes 💖✨

Response from LumivisageMay 21, 2025

Hi Christy, Thank you for your feedback, We do include usage instructions in the manual that comes with your order as well as on our website. However, after seeing your review, we realized we could do better. We’ve now updated our process to include a more detailed email with clear instructions for each optional light—what it targets, how to use it, and for how long. This email is sent automatically as soon as your order ships. We truly appreciate your input, as it helps us improve the experience for all our customers. If you ever have any questions or need support, please don’t hesitate to reach out—we’re always here to help. Warm regards, The LumiVisage Team

Response from LumivisageJan 18, 2025

Hello Margrot, We are very sorry that your order was delayed, We usually ship our orders the same or next business day for free 2 day delivery, However your shipment was delayed due to severe weather issues at our warehouse We also got your order late Friday and we are off Saturday and Sunday so that added to the delay , rest assured you should receive your order today according to usps tracking number 9405511105502119598694. We also sent you an email to see if there is anything else we can do to improve your experience