JessicaF
Poor customer service and poor battery…
I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they sent me a new mask.
Response from LumivisageApr 2, 2026
Dear Jessica, We sincerely apologize for the delay in responding to your emails and for the inconvenience this has caused. We completely understand your frustration, and we truly appreciate your patience while we worked on resolving this issue. We have shipped your replacement Lumi Visage mask with express shipping so it reaches you as quickly as possible. You will receive it very soon, and we hope it meets your expectations. At Lumi Visage, we always strive to provide the best support and experience for our customers, and we are very sorry that we fell short in this situation. Your feedback is important to us, and we have shared your experience with our team to ensure better communication and faster response times moving forward. We would appreciate it if you replied to our email so we can assist you further. Best regards, Lumi Visage team


