Victoria
My skin feels burnt underneath
I guess I am not a good candidate. I have used it only once because my skin after 3 days is still feeling warm underneath ( I hope is not an internal burn) and super dry. I did not read this in any of the reviews so I am a little afraid about what to do with this. Maybe someone from the company could answer this for me.
Response from LumivisageJul 21, 2026
Hi, we're very sorry to hear about your experience and understand why this would be concerning. What you've described isn't the experience we want any of our customers to have. Skin can react differently from person to person, especially if it's particularly sensitive or if the treatment settings weren't the best match for your skin type. Since your skin is still feeling warm and very dry several days after use, we recommend stopping treatments for now and allowing your skin to fully recover. In the meantime, keep the area well moisturized with a gentle, fragrance-free moisturizer and avoid further irritation, such as excessive sun exposure or harsh skincare products. If your symptoms persist, worsen, or you're concerned about a burn, we strongly encourage you to seek advice from a healthcare professional. We'd also love the opportunity to look into this further and help you directly. Please reach out to our support team with your order details so we can better understand what happened and assist you with the next steps. Your safety and satisfaction are very important to us.