LumisomReviews of lumisom.com

I STILL have not received most of my order! I wish they would have told me it was coming from China and would take 1 month to receive. I received one item of 3. It was way over-priced. Shame on me this isn't my first order. A previous order was missing a part and it was so challenging to get the missing piece from them I simply gave up. Lanterns I previously purchased have small knicks throughout the glass. The candles I ordered at that time have issues flickering and dying quickly. I highly recommend ordering on Amazon. They sell the exact same products for 1/2 the cost - even with the supposed 70% off discounts on this site. At least with Amazon you can track the shipping and rely on it. I was repeatedly provided misinformation from this staff. Also, returns and errors are easily handled with Amazon. PS - when I received an email to rate them and selected the thumbs down, I was routed to an information screen. When I selected the thumbs up, I arrived here to rate them. I don't think it's a coincidence.

Beautiful Lamps Stylish and makes the table settings pop. Very quick delivery to Australia too and the quality of the lamps are excellent.

Beautiful lights, really makes my house beautiful!

Great product and it meets all that was advertised.

Be a little more forthcoming at how small these lights are. Put the dimensions up front and larger in inches. They are not the size they look in the photos. Much smaller. You also provide all kinds of discounts AFTER I purchased a set. I’m not going to buy another set right away. I perhaps would have bought a different set had I known you were going to give me 70% off.

Dreadful customer service. I ordered a lantern on the 14th. It is now the 19th and I have no confirmation of it shipping or a tracking number as stated when I placed the order. They did charge me promptly though. January 3 2024 — To be fair — the order did finally arrive 4 days after Christmas and my partner is quite fond of it. Would have been nice if they sent me a tracking number as they indicated when I placed the order and later requested from customer service.

What an awful experience! I purchased 4 lamps. Within hours of ordering I learned that I was going to receive these as a Christmas gift. I immediately contacted the company to cancel my order. They did not understand my request. After several email exchanges, they agreed to refund my money minus a 15% stocking fee--for a same day cancel. They then reached out and said they cannot cancel. It is too late. The same day is too late! Buyer beware! Do not purchase these as the seller is deceptive and their business practices are fraudulent.

Package arrived damaged and smelling like cigarette smoke. Scuffed painting on the actual piece and overall lacks the premium quality that was marketed.