LumisomReviews of lumisom.com

These lanterns look lovely and worked well but I paid $124USD for 2 and after 12 months the crystal had lots of tiny cracks/flaws appear. Now they are only good for the trash.

I ordered 4 lamps. One was cracked and another didn’t work at all. These are expensive lamps to buy, but are cheaply made. These were to be Christmas presents. Customer service is only by email. No phone and communication is terrible. I have sent several emails with pictures of my faulty products, but have not received any correspondence and it’s been days. Awful way to do business. I would stay away from any purchases from this company.

Fraud, money taken no item received despite 2 emails a contact me form filled out and a call, no response from this company. TikTok should be ashamed promoting this store

I ordered a Lumizon proyector in Feb 2024 and I'm still awaiting the item. No confirmation of postage. I'm still awaiting item. Have contacted via email & webchat but no response. Calls divert to answer phone. I didn't realise they were based in India as website boasts UK delivery and good reviews. I'm extremely disappointed. Same item was being sold on Tik Tok shop but I opted for Lumizon direct. Do not recommend. *BEWARE**

Lamps arrived broken and crooked. Overall very poor, cheap quality.

I would have given zero stars but that's not an option. I ordered two lamps back in November and i still have not received them. Website clearly says they ship via Australia Post tracked and insured but they don't. They use some bogus company who has a terrible track record and consequently i have never received my lamps and despite weekly emails to customer service I still don't have them now will they refund my money. Pathetic customer Assistance from Lumisom. Do not trust this company!!!

I ordered two of the black lights from from this company for myself and love them. I then ordered two for my daughter-in-law, they showed them being delivered but it had to of been the wrong place. I have tried to get in touch with the company via email at least 25 times with no response. This is an incredibly terrible experience do not buy directly from the company lumisom.

DON’T order anything from these people. They’re not based in the U.S. which is why they suck @ replying back. Their customer service sucks. I paid good $$$ for this lamp & I received a used lamp. All scratches around the glass. . I emailed about 3 times & DM on Instagram. They don’t stand by their products. DON’T support overseas companies. They also have other company names w/the same product. I don’t know why they just can’t be a normal company & do what they say. They need to go outta business!