LumisomReviews of lumisom.com

DON’T order anything from these people. They’re not based in the U.S. which is why they suck @ replying back. Their customer service sucks. I paid good $$$ for this lamp & I received a used lamp. All scratches around the glass. . I emailed about 3 times & DM on Instagram. They don’t stand by their products. DON’T support overseas companies. They also have other company names w/the same product. I don’t know why they just can’t be a normal company & do what they say. They need to go outta business!

Update - they provided another light which was not broken and I love it. I purchased a light and it came broken. I have contacted the company and received no reply. While the light still works, it tilts on the side because it’s broken and looks cheap.

Product exactly as promoted and order processing was straightforward and deliver quicker than anticipated

I ordered two items. One does not work at all. I've contacted customer support (email only) and no one has replied. I've now reached out twice, and no response.

This is a terrible company who makes cheap products. Purchased lanterns that came with a very strong foul odor, are much smaller than described, and the materials are not quality. Additionally, the light adjustment/dimmer is poor - doesn’t work as described. I attempted to return the lamps, as per the website states 100% money back guarantee, but they would not accept the return without phots/video of “defects”. Do not buy from this company - they are an unethical Chinese company. They also took several weeks to ship the items, and were not very responsive to email inquiries.

UPDATE: After an arduous PayPal dispute that tested the limits of my patience, PayPal found the dispute in my favor and refunded my money. ***** I purchased four lanterns from Lumisom to give as gifts. It's probably my fault for purchasing something through Instagram, but they looked cute and were on sale, and I was looking for gifts for holiday parties. I never received a confirmation email or order # which is shady enough as is, but I didn't think twice about this. When the lanterns arrived there was no packing slip or way of reaching the company. Hmm. Okay. Two of the lanterns were great. Really pretty. I happily gave them as host gifts. Unfortunately, two were scratched/scuffed and I couldn't possibly gift them - they looked really cheap in that condition, I would've been embarrassed. I reached out to Lumison (twice), and after I sent pictures showing the scratches they asked me to send one video showing the damage to both lanterns as they couldn't confirm from the pictures I sent that both were damaged...maybe only one was damaged, and I was pretending it was two? Yikes. That was a red flag, but I proceeded, sent the video. Their response was (typos theirs): "We checked the video clearly and the scratches that you mentioned is too small and does not affect the overall of the product. That is not damage or defect, we apology that we could not support for return and refund of this case." Insanity. I wrote back that the lanterns arrived scratched and scuffed, which is damage, and I would need to be refunded. Their website mentions pristine craftsmanship, so "not scratched enough" cannot possibly be a reason why a return is refused, especially when their website boasts "hassle free returns." Well, after I told them their response was insufficient, they stopped responding to my emails entirely. I let them know I would dispute the charge officially which is such a pain, but these lanterns weren't cheap (more than $100 for two, even on sale). I began a charge dispute arbitration process with PayPal which will hopefully resolve the issue. If it doesn't, I'll contact my credit card company. Fraudulent, shady company. Avoid at all costs.

3 of the 4 orders I placed went well the 4th I still have not received. Placed order on 7 December 2023 and on 20 December 2023 got the tracking number for the order as of today 10 January 2024 the tracking number can not be found. I have sent 3 emails to customer support and have not gotten any answer from them about this. So as of right now I am out the money I spent. What a joke. I really would like my order or my money back!!!!!! Their products are nice when you get them.

Innovative products and good customer service!