Yun Sweetie L.
Irresponsive staff
I attempted to attend the orientation meetings, but was unable to because there were persistent technical issues with both of the scheduled sessions. Even after confirming the meeting times with staff, the meeting links they provided consistently displayed a message indicating that the host was in another meeting. Communication from the staff was also extremely unresponsive. Despite sending multiple follow-up emails requesting clarification and assistance, I received little to no meaningful response. At several points, the experience became so disorganized that I genuinely questioned whether the process was legitimate. They also charged me additional fees in error, which were only refunded after I contacted them and pointed out their mistakes.
Response from Lumiere EducationJul 15, 2026
Hi Yun, thank you for taking the time to share your feedback. We sincerely apologize for the mix-up with our orientation links. We understand how disappointing and stressful that must have been, especially when you were trying to get assistance from us. While we weren’t able to respond as quickly as you needed during the orientation, we have since followed up by email and have shared a recording of the orientation so you don’t miss any important information. We appreciate you bringing this to our attention, and we’re committed to making sure the rest of your experience with us is a positive one. If there’s anything further we can do to support you, please don’t hesitate to reach out to us directly. The Lumiere Team