LumieparisReviews of lumieparis.com

Same as other folks. Didn't sign up for the subscription - and after two weeks (and had only received the initial order 2 days prior) - was charged again. Sent 4 cancellation emails requesting acknowledgement of cancellation (without ever getting one). And then after another two weeks (and attempting to cancel with credit card company) charged a third time. Heads up - they put a "token" on your credit card - so even if you change your credit card number - they can still charge you. You can request having the token removed from your credit card. Also - have still not received shipment from 2nd charge - and unable to get 3rd charge cancelled. I have filed a fraud/dispute claim with the credit card company, and will report to the Better Business Bureau. BTW - The product is available on Amazon for less $$.

I ordered two bottles but did not sign up for the subscription. After a few weeks I received an email telling me that they were sending another shipment. I immediately wrote back to say I did not sign up for the subscription and did not want another shipment at this time. A few days later I received another email saying the product was shipped. I again replied in an email that I did not want it and asked how to return the items. I did not receive a reply to either email.

UPDATE...After at least 20 emails "customer support" (LOL) emailed and said they saw my review on Trustpilot and they wanted to know what they could do to get me to change my review! Are they serious? I've asked for a return shipping label over 20 times. Now they say I can mail the product back to China(at my own expense), what happened to Paris? Or, I can keep it and they will give me 20% of what they stole from me. I canceled the order within the first hour after I placed the order. They shipped it anyway. Now they want me to pay a ridiculous amount to return it to China or keep it and only get 20% credit. This company is a bunch of scamming thieves!

The response time was great and the way my request was dealt with was great.

I absolutely did NOT sign up for a subscription. A month after receiving my original order, I got an email telling me my order was being processed. I emailed back saying I had not placed another order and didn’t want it. Their reply saying I had signed up for a subscription was a total lie. I requested proof. Nothing. I had to cancel my credit card to ensure they wouldn’t continue charging me. The worst thing is I should have trusted my instinct that this is a scam company, because it definitely is!

My order was fulfilled in good time, faster than I had anticipated which was great. Customer support was very responsive and professional in helping me with an adjustment to my order - friendly, knowledgeable, and timely. And, I really like the product!

Customer service was great once I contacted them via email. Managing your subscription online isn't the easiest and I never received the verification email. Maybe something to work on. C.

Very friendly and helpful!