LumieparisReviews of lumieparis.com

Finally got it! Happy with my purchase also had a question with my order as I am not very techy but the customer support was kind enough to assist me ☺️

Very satisfied with the service! So was quick to assist me, and I’m happy that my order arrived without any issues. Thank you for the excellent customer care!

DO NOT BUY! Like all the other reviews j bought two bottles and DID NOT knowingly sign up to a subscription yet I get charged £45 every two weeks and two bottles arrive. I have emailed requesting they stop charging me, stop sending me the bottles and cancel all and any subscriptions fraudulently created by them but they do not respond to any emails. I have contacted my bank to block any further charges and they are carrying out investigations. I am in the process of reporting them to Trading Standards via the Citizens Advice Bureau and will pursue a criminal investigation into them taking money from my account without my consent. The product is not as described on their website so I will also be reporting them to the Trading Standards Authority. Please do not buy from them and save yourself from this trouble.

I was really excited to order this product from Lumie Paris. I even signed up for a subscription. So I placed my initial order… and it never came. It’s been 7 weeks. Since then, they have continued charging my card every 2 weeks for recurring orders that I have never received. They have no phone number listed and they are refusing to respond to any of the dozens of emails that I have sent them trying to get my subscription cancelled. They have stolen close to $500 from me. I believe this company is fraudulent and I am trying to sort it out behind the scenes as the company refuses to acknowledge me. Update in response to their reply: My order was NOT delivered. I never received a single thing from Lumie and I can prove it. I am currently in the process of disputing the charges. I have repeatedly emailed the company with very little response and zero resolution. I have also not been refunded. This company is lying.

First off, the company charged me but I never placed an order. Secondly, I never signed up for a subscription, and they charged me two weeks after my original order. I have emailed them to cancel my so-called "subscription" and am waiting to hear back. Based on what I read here, I may have to email again, and again. I filed a dispute with my CC company so we'll see what happens.

The shipping took some time, but the support team was very helpful and kept me updated. They even arranged a reshipment, so I really appreciate their excellent customer service. The product is a bit expensive, but I’m hoping it will be effective and worth the price, especially since some of my friends are using it too. Looking forward to seeing the results...

This is a scam company. I ordered 2 bottles of oil and did NOT sign up for a subscription but they have been sending me two bottles every two weeks and charging my card. They will not respond to emails even though this is on their website "Response Time: We pride ourselves on our quick response times and typically reply within 10 business hours". NOT TRUE!!! They also have a "60 day No questions no risk asked refund policy" They do not respond and they keep shipping and billing - There is no ability to cancel from their website - I have emailed more than 20 times at this point and no response.

This company is a SCAM!!!!! DO NOT PURCHASE!!!! The product is basically watered down baby oil. No # to call, only and email. I have been emailing over a month multiple times to return the order with no response. And on top of it, they have charged be 2 additional times and shipments I did not authorize or even give them my new CC info which i had to cancel and get a new account, and some how they got my new card information. I feel so stupid for falling for this. So DO NOT purchase anything from them!