Amazing hearing aids direct to you. We cut out the middle man saving you money! Buy Online. Chat Support Available. Easy Returns, Safe & Secure Ordering.
LumiEar (lumiear.com) has 36 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
lumiear.com
Website
lumiear.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Ordered a pair of the aids but had a charging issue with one of them. Sent them back and, eventually, through PayPal, received a refund. Somewhat hesitantly, I ordered another pair. They were billed and paid for on 7 May, arrived at the UPS Facility in Louisville, KY on 9 May, and that's where they have been for the last 18 days. I keep getting the same, daily response. " Your package is pending release from a Government Agency. Once they release it, your package will be on it's way." I got a letter from UPS stating that my order was NOT FDA approved and are under review. Heard NOTHING from the company. Twice bitten, shame on me...
Response from LumiEarMay 26, 2025
Thank you for your feedback. While we understand your frustration, we want to clarify a few important facts:
Our devices are FDA-registered, and we have submitted all necessary documentation to the appropriate agencies to support the release of your package. Delays at customs or government checkpoints are rare, but when they occur, we work directly with the carriers and agencies involved—as we have in your case.
We’ve been in ongoing communication with the FDA and UPS to resolve this, and we’ve already provided the documentation they requested. Your order is currently pending final clearance and should be delivered soon.
We always strive for transparency and have responded promptly to your inquiries throughout this process. We understand your concerns, but misrepresenting the facts doesn't help anyone. We're committed to resolving this and ensuring you receive your product.
Thank you for your patience,
LumiEar Customer Support Team
JN
Johanna N.
Amazing Product and Support
TV used to be a struggle—now I watch without cranking the volume. These aids are sleek, lightweight, and very discreet. I like that I can fine-tune the volume independently from my phone. It makes the whole experience seamless. Great product backed by a helpful support team.
GH
George H.
Hello I ordered some hearing aids…
Hello I ordered some hearing aids online through your website on March 3rd March 2nd and I have not received anything or heard anything my insurance company says they have been charged and paid for $279 for the hearing aids I've repeatedly tried to contact somebody but no one returns my calls my name is George house please check your records
Response from LumiEarMar 4, 2025
Dear George,
Thank you for reaching out. I understand your concern regarding your order. I’ve looked into your shipment, and according to UPS tracking number 1Z6922TT0492607763, your order was shipped and is expected to be delivered within 5-7 business days from the shipping date.
I recommend checking the tracking status on the UPS website for real-time updates. Additionally, please confirm your shipping address to ensure there are no delivery issues.
If your order hasn’t arrived within the expected timeframe or if you experience any issues with delivery, please let us know, and we will assist you further.
BC
Billy C.
Customer service is seriously lacking.
My hearing aids were working fine for about a month. The left aid stopped working suddenly. I've been asking for a replacement for two weeks now. Customer service hasn't responded to my recent emails. I'm extremely disappointed with their support. Be wary.
Response from LumiEarOct 6, 2024
Thank you for your feedback, and we apologize for any frustration you've experienced. We take all concerns seriously and aim to provide the best possible service for our customers.
After reviewing your case, we found that we have responded to your previous emails within our standard timeframe. If any of our responses did not reach you, it may have been due to technical issues, which we will gladly investigate further.
Regarding your left hearing aid, it appears the issue might be related to a damaged wire caused during an attempt to replace it. While we understand how frustrating it can be when a hearing aid stops working, we are here to help. We would be happy to assist you in replacing the wire or arranging a repair to get your hearing aid back to working condition.
We are committed to resolving this situation promptly and would love to work together to ensure you're fully satisfied. Please contact us directly at [email protected], and we’ll make this right for you.
Thank you again for your feedback and for giving us the opportunity to improve our service.
DE
David E. C.
I recently had an issue with Lumiear
I recently had an issue with Lumiear, but I believe the seniorlist.com said it best. LumiEar markets itself as an accessible newcomer to the hearing aid market. Its ads focus on comfort and discretion, arguing that its devices are small and create natural sounds clearly and without distortion.
After testing LumiEar’s hearing aids, we weren’t as impressed by the charging speed or sound quality as the company predicted. Many users report muffled sounds and failed devices within a few months of ownership. The technology, however, is not the main drawback of LumiEar devices.
As many online reviews have noted, the reason to stay clear of LumiEar is its customer service. The company has no listed phone number, which is unheard of for a manufacturer of safety-critical devices a lot of users will have questions about. The only way to contact the company is by email.
As one reviewer notes, “[I] have never dealt with a company that has no customer service and no phone number.”
LumiEar is slow to respond to requests — if it responds at all — and many users say they have returned devices and never received a refund, or received only one communication before the company went silent. Long delivery times and average-at-best hearing aid technology aside, it’s the consumer-hostile company practices that earn LumiEar a spot on our hearing aid hit list.
Sadly, your canned reply is not true. In May 2024, I sent two emails regarding my purchase of Lumiear hearing aids and both times I received the same reply of "Lumi Ear Customer Support is currently receiving a high number of requests, so please allow up to 48 hours for a response." and no one ever got back to me.
Response from LumiEarJul 3, 2024
Dear Mr. Cook,
Thank you for taking the time to provide your feedback regarding your recent experience with LumiEar. We sincerely regret that your experience did not meet your expectations and want to address your concerns comprehensively.
Firstly, we apologize for any inconvenience you may have experienced with our products and services. We strive to provide high-quality hearing aids and exceptional customer service to all our clients.
Customer Service Availability:
We understand your frustration regarding our customer service channels. While it is true that we primarily use email for customer service, this is to ensure a documented and traceable communication process for all our clients. However, we are continuously working to improve our response times and overall service quality. Please note that we have been in regular communication with you regarding your concerns and have always aimed to address your issues promptly.
Refund Policy:
Regarding the refund policy, we assure you that LumiEar has always honored valid refund requests as per our policy guidelines. We have no record of unresolved refund requests from our customers, which suggests a potential misunderstanding.
Product Usage and Maintenance:
In your review, you mentioned issues with the sound quality and device performance. It's important to note that the proper maintenance of hearing aids is crucial to their performance and longevity. Corrosion is typically a result of improper care and maintenance, which is outlined in our user manual. Hearing aids, like all electronic devices, especially with rechargeable batteries, require regular cleaning to prevent damage from earwax and debris.
The improper care was noted in the images you submitted. However, repeated issues related to user maintenance cannot be covered under the manufacturer’s defect warranty.
Feedback and Improvement:
We value your feedback and take it seriously. Your input helps us identify areas for improvement, both in our products and our services. We will continue to refine our processes to better serve our customers and ensure that experiences like yours are minimized.
Thank you again for your feedback. We hope this clarifies our stance and processes. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best regards,
Customer Support Team
LumiEar
EZ
Ed Z.
Lumiear Battery Life Shortfall
Hearing aids work as advertised. However, battery life is extremely short, I get less than 8 hours before they give a low battery notification, and shortly shut down. Not acceptable. May be requesting a refund, as is advertised...
Response from LumiEarJan 13, 2024
Thank you for reaching out to us and sharing your experience with our hearing aids. We sincerely apologize for any inconvenience you've faced.
We understand the importance of reliable battery life, and we're committed to ensuring you have the best possible experience with our products. It's unusual for the battery life to fall short of our advertised 24 hours, and we appreciate your patience as we work to resolve this matter.
To expedite your request, kindly reach out to our dedicated customer service team via email at [email protected]. They will promptly guide you through the refund or replacement process and ensure your satisfaction. Thank you for your understanding.
FN
Frasche, N.
My hearing aids worked fine for the…Weeks
My hearing aids worked fine for the first few weeks and then developed problems after that. My leaf hearing aid does not hold a charge for more than eight hours. Adjusting the background noises are very difficult im constantly adjusting the Hearing Mode. I hear machinery over the top of voices. My wife has an Oxygen generator and if I raise the volume up to hear the TV the machine over comes the voices. If I take the Hearing Aid out and use the wireless head phones I can hear the TV just fine.
Response from LumiEarNov 13, 2023
Hello Nicholas, we are deeply sorry you are having trouble with your new hearing aids. Please reach out to us via our contact us page on our website or our email is directly at [email protected] and we will be happy to assist with a replacement or a return for a full refund. We hope to hear from your soon!
DK
Danny K.
Very poor company
Had placed a order then seen all the bad reviews. Canceled order in 14 hrs and they said it was past the 24 hr cancel time . The packing slip a not even been made. Have sent many emails to cancel now the aids are here and no one will tell me how send them back
Do not buy from this company
Response from LumiEarNov 3, 2023
Hello Danny, we apologize for the inconvenience. Once orders are placed, they are quickly sent to the warehouse for shipping. The support team most likely received your email too late. But no worries, once you receive your pair, you can return it for a full refund, no questions asked. Just head on over to our contact us page on our website and they will be happy to assist you with a return and a refund. Again, we apologize for this inconvenience.
