LumiEarReviews of lumiear.com

Response from LumiEarAug 24, 2023

We deeply apologize for the frustrating experience you've had and the inconvenience you're facing with your refund. We understand your frustration with the lack of responsive customer service, and we want to address your concerns. We're sorry for any difficulty you've encountered in obtaining your refund, despite following the return process as instructed. We take your feedback seriously, and we're committed to resolving this matter for you. While we don't have a phone number available for direct contact, our support team is actively working to address your situation. Your case will be thoroughly reviewed to ensure that your refund is processed promptly and that you receive the resolution you deserve. We understand the impact this has had on your experience, and we sincerely apologize for any distress caused. Our team will be reaching out to you directly to provide updates on your refund status and to assist you further. Thank you for your patience and understanding. Your feedback helps us improve and provide a better experience for all our customers, and we're dedicated to making this right for you.

Response from LumiEarAug 24, 2023

We're sorry to hear that the product you purchased only lasted for three months. Your experience is certainly not what we aim to provide, and we apologize for any inconvenience this has caused. If you haven't already, we recommend reaching out to our customer support team to report the issue. They will be able to assist you in troubleshooting or arranging a solution, such as a repair, replacement, or refund, depending on the specific terms of your purchase and warranty. Please feel free to provide more details if you'd like assistance with addressing the situation or if you have any further questions. We're here to help!

Response from LumiEarAug 24, 2023

We apologize for the inconvenience you've experienced with both pairs of hearing aids not working as expected. It's frustrating to have both of them malfunction within a short period of time. We also understand your concern about not receiving a response after sending them back for repair or replacement. To address this situation, we recommend reaching out to the company's customer support once again to inquire about the status of your returned hearing aids. It's possible that there might have been a delay in processing or communication. You can express your concerns and seek an update on the repair or replacement process. If you encounter any difficulties in contacting them, try using multiple communication channels such as email, online chat, or any other means of contact they may provide. It's important to keep records of your communication for reference. We understand your frustration and hope that the company's support team can provide a satisfactory resolution to your situation. If you need further assistance or guidance, please feel free to let us know.