LumiEarReviews of lumiear.com

Response from LumiEarMar 4, 2025

Dear George, Thank you for reaching out. I understand your concern regarding your order. I’ve looked into your shipment, and according to UPS tracking number 1Z6922TT0492607763, your order was shipped and is expected to be delivered within 5-7 business days from the shipping date. I recommend checking the tracking status on the UPS website for real-time updates. Additionally, please confirm your shipping address to ensure there are no delivery issues. If your order hasn’t arrived within the expected timeframe or if you experience any issues with delivery, please let us know, and we will assist you further.

Response from LumiEarJan 13, 2024

Thank you for reaching out to us and sharing your experience with our hearing aids. We sincerely apologize for any inconvenience you've faced. We understand the importance of reliable battery life, and we're committed to ensuring you have the best possible experience with our products. It's unusual for the battery life to fall short of our advertised 24 hours, and we appreciate your patience as we work to resolve this matter. To expedite your request, kindly reach out to our dedicated customer service team via email at [email protected]. They will promptly guide you through the refund or replacement process and ensure your satisfaction. Thank you for your understanding.

Response from LumiEarAug 24, 2023

We apologize for the inconvenience you've experienced with both pairs of hearing aids not working as expected. It's frustrating to have both of them malfunction within a short period of time. We also understand your concern about not receiving a response after sending them back for repair or replacement. To address this situation, we recommend reaching out to the company's customer support once again to inquire about the status of your returned hearing aids. It's possible that there might have been a delay in processing or communication. You can express your concerns and seek an update on the repair or replacement process. If you encounter any difficulties in contacting them, try using multiple communication channels such as email, online chat, or any other means of contact they may provide. It's important to keep records of your communication for reference. We understand your frustration and hope that the company's support team can provide a satisfactory resolution to your situation. If you need further assistance or guidance, please feel free to let us know.