Berta
Great personal service
What led me to Lumberjack was the cost of the walnut engineered wood which was lower than other flooring companies. But the reason why I proceeded to order the material has more to do with the personalized service that I got from Erykah. Our modern world is full of robotic transactions, and direct customer service is, unfortunately, becoming almost rare. Erykah walked me through every step of the way, and gave me sensible and knowledgeable advice. The only disappointment that I found was with the delivery company. My order was very, very heavy, and it was delivered in two huge packages (I’m talking thousands of pounds) and the driver was the only person to bring them up my driveway. How can they have only one person doing this delivery job. I ended up helping the guy, and tipping him generously, but nothing excuses the treatment that the delivery company gives to their employees. I believe that Lumberjack should find a different delivery company to work with.
Response from Lumberjack DirectAug 12, 2025
Hi Berta, Thank you so much for your kind words and detailed feedback 🙏✨. We’re over the moon 🌙 to hear that Erykah’s personal service made such a difference for you — she truly loves helping our customers every step of the way, and your appreciation will mean the world to her 💛. We’re also grateful you chose us not just for the great value of our walnut engineered wood 🌳, but because you felt supported throughout the process. In today’s world of automated transactions, we take pride in keeping that human touch alive 🤝. We are sorry to hear about your delivery experience 🚚💨. A delivery of that size absolutely should have more than one person, and your feedback is 100% valid. We’ll be raising this directly with our delivery partner and exploring better solutions so no customer (or driver!) is put in that position again. Thank you again for trusting us and for helping us improve ❤️. We hope your new flooring brings warmth and beauty to your space for many years to come 🏡✨. May the forest be with you! the Lumberjacks