Susan A.
I ordered some tile from Lumberjack…missing order
I ordered some tile from Lumberjack direct and on it was on February 3 I received my three out of six packages of tile 10 days later through Estes shipping and I called the broker of Estes and they said that they couldn’t find them so I went back to lumberjack direct and informed Jack to Jacob Kear manager that I never received the three boxes that I needed so he found them and then he had FedEx ship them for me and it was really fast and I was hoping that everything was going to be copacetic but at this point I only received two of the three boxes that were supposed to be FedEx and I talk to the FedEx driver he said there was only two so I’m missing one box of tile and one wondered what happened to them and I can’t get through on the phone and nobody’s calling me back and I just had a really bad experience so far hopefully they can make it better but I’m just really upset about the whole thing
Response from Lumberjack DirectApr 18, 2022
"YAY LAST BOX OF TILES HAVE ARRIVED! Thank you and sorry about my frustration. You had what I needed from The beginning and powered through all the hiccups with delivery’. ThAnk you from the bottom of My ❤️ " - Susan Avalos