LUMASReviews of lumas.com

Response from LUMASAug 16, 2024

Hello Mark Phillips, Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding your order. We would like to clarify that our website does indicate when artworks are prints. Both during the process of adding items to your cart and in the checkout process, you will find clear indications that the artworks are not framed. We strive to present this information as clearly as possible to avoid any misunderstandings. Additionally, we want to assure you that our website is operated directly by LUMAS. Our goal is to provide you with a transparent and satisfactory shopping experience. We see that you are already in contact with one of our galleries to find a satisfactory resolution for your concern. Should you need any further assistance or have additional questions, please do not hesitate to reach out to us. Thank you for your understanding and for giving us the opportunity to address this matter. Best Wishes, Your LUMAS Team

Response from LUMASAug 13, 2024

Hello Alfonso Fernandez, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your recent order and the unexpected charges. We understand how frustrating it must be to face additional costs and delays, especially when you’re eager to enjoy your new artwork. Please accept our sincerest apologies for any inconvenience this has caused. Regarding the taxes and customs fees, these are unfortunately beyond our control as they are determined by the shipping company and local regulations. However, we are committed to working with our partners to ensure a smoother process in the future. We’re glad to hear that your package has now arrived. If you have any further concerns or if there is anything more we can do to assist you, please don’t hesitate to reach out to us directly via our contact: lumas.com/contact/ We want to ensure that you are completely satisfied with your purchase. Thank you for your understanding and patience. Your feedback is invaluable and helps us improve our services. Best Wishes, Your LUMAS Team

Response from LUMASAug 13, 2024

Hello Chris, Thank you for taking the time to share your feedback. We are sorry to hear that you were surprised by the additional costs associated with shipping and customs fees. We strive to provide our customers with complete and accurate information. However, we understand that there may have been misunderstandings regarding the total costs involved in international shipping. We sincerely apologize for any inconvenience this may have caused. Customs and import fees can indeed vary significantly depending on the destination. We appreciate your feedback and will use it to help improve our service. If you have any further questions or need assistance with future orders, please feel free to contact us through our contact form: lumas.com/contact/ We hope to provide you with a better experience in the future and thank you again for your valuable input. Best Wishes, Your LUMAS Team