Katrin K.
Just received my purchase
Just received my purchase. Very satisfied with the product and the process!

Since 2004, we’ve worked to bring hand-signed, limited-edition art and photography to a worldwide audience. Through our website and 21 LUMAS galleries across the globe, we’ve helped over 300,000 satisfied customers find their new favorite artwork. The LUMAS portfolio is one of the world’s most diverse and comprehensive collections of contemporary art. It features over 3,000 artworks, from classic photography to painting, sculpture and digital art, including works by emerging talents as well as established stars like Takashi Murakami, Damien Hirst and Sarah Morris. We’re here to help you discover great contemporary art for your space. Speak to us in a LUMAS gallery or visit our website – we’re happy to arrange a detailed consultation and find your perfect artwork. Whether you’re a first-time buyer or a lifelong art collector, our 30-day return guarantee means that you can buy LUMAS art in full confidence.
LUMAS (lumas.com) has 307 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing307 approved reviews, newest moderated first
Katrin K.
Just received my purchase. Very satisfied with the product and the process!
Mr Mr Guy E.
Great Service
Marsha M.
Went to exceptional lengths to help when a delivery was damaged and UPS refused to compensate
M
Gisela @ SoHo Lumas was wonderful! She took into account what caught my eye and suggested two wonderful pieces. They were both shipped to Los Angeles and waiting for me when I got back home. Overall the selection has something for everyone! Thanks again, Gisela and Lumas.
H K H.
Wonderful selection of art and artists. Affordable and fair pricing across all art work. Customer service excellent. Purchase process short and direct. Shipping on time as promised, Packing of art work excellent and very protective of product. Art came ready for hanging with instructions. Very happy with purchase. All around, a great experience.
Paul B.
Had agreed to buy a number of pieces and was assured that the Gallery would organise logistics, which they didn't! I contacted them several times was told they would contact me with transport arrangements, they didn't! 02/04/2024 NO-ONE contacted me from their Customer Care, so the reply from Lumas is false! 05/04/2024 There was no missed email, as you did not send one and have made no effort to contact me at anytime, your customer service is non-existent!
Response from LUMASApr 2, 2024
Hello Paul Belfast, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration caused by the miscommunication regarding the logistics of your purchase. We understand how important it is for our customers to have a seamless experience from purchase to delivery, and we regret that we fell short of your expectations in this instance. Please know that we take your feedback seriously and will use it to improve our processes and communication moving forward. We see that our colleagues from the Customer Care team have already contacted you to support you further. If you have any questions or concerns, do not hesitate to go back to them. Best Wishes, Your LUMAS Team Edit 05/04/2024: We apologize for the missed email and reached out to you again to ensure your inquiry is addressed promptly. If the email does not reach you as expected, please feel free to contact us via our contact form on uk.lumas.com/contact/ if you have any outstanding concerns. Best Wishes, Your LUMAS Team
Behzad N.
Excellent service, responsive and courteous at all times.
Kaye
Aizen was very patient and helpful as we are choosing our first art piece. She showed us the different sizes and suggested the best one for our living room. We love the Isabelle Menin artwork that we purchased and it made our living room more welcoming and vibrant. Thank you Aizen and looking forward to buying more pieces from Lumas.