Lucy AvenueReviews of lucyave.com

BEWARE! Google Search brought me to their online shop, and there was one particular item I was interested in. When I got it, I realized how overpriced it was and how cheap the overall quality was. I returned it in a very short turnaround time, and still, they did not want to issue me a refund. They say they only issue store credit for any returns; what a fraud! There was literally nothing else in their country housewife store that would have attracted me, and my MONEY WAS LOST!

Their hidden return policy only allows store credit for returns, not refunds. Almost all sizes are sold out, making it hard to pick something with my store credit especially when I don't like their items anyway. I only wanted the pair of boots i had to return due to them fitting about a size too small. Way overpriced for cheap products.

I bought two items. It took almost a month to be delivered (I live in Germany) and even after paying almost 50 dollars for shipping I also had to pay customs... Anyway, the items look good, but they do not fit at all. Shoe was too small and the cardigan had a unusual long sleeve. The fitting of the pieces were not made thinking about a normal body, they just increment the size in ALL directions... really weird. Because is an international delivery is not worth to send back, I will only lose more money. Do not recommend it!

I placed an almost $400 order with them in which I bought a lot of full priced items, and used a code to get a few pairs of free shoes. When I tried to return a couple of the full priced items, they told me that because I used a code, the entire order was final sale, which was never disclosed in their return policy. They also said if I wanted to return them for store credit, they would only give me $26 each for them, which was my order total divided by the number of items, instead of the $50 and $60 each item was. Never in my life have I heard of this. I will be reaching out to my credit card company and BBB and will never order from them again.

Second time shopping with Lucy and this time was disappointing. I purchased two items with a 30% off coupon. Five hours later I get a text saying buy one get one free. That coupon code obviously would saved me more money, but when emailing to ask for a price adjustment (like most stores do), they refused and they said they couldn’t cancel either (even though i never asked to cancel the order). Very poor and rude customer service and will not be shopping there again.

I was worried about ordering from an online boutique because you never know what you’re actually getting without seeing it in person. I was very pleased with my cardigans. The colors did not disappoint and they are really soft and high quality. I will be ordering from here again.

I Love Lucy Ave. everything I have received received from them is Top Notch! If you have never visited there Boutique, Please go now! They do not disappoint!

I love this boutique. I will forever continue to buy from you. All of your clothing and shoes are so dang pretty. As for your customer service, you always go above and beyond to ensure that I am happy with my products. If something doesn't quite fit, you offer free shipping, and not many places do that. A lot of boutiques will only give you store credit if you aren't happy with a product you ordered. Please continue being a wonderful boutique. I have worked throughout this entire pandemic and it always helps to have something nice to wear to work.