Lucy AvenueReviews of lucyave.com

Canceled my order after taking the money out of my account. Will not refund and no response to my request.

I loved shopping at this boutique but something must have happened to the owners to just completely abandon and it doesn't seem legit anymore. I have a gift card and cant use it. They didnt announce closing or anything.

I have put in 2 orders now and they were canceled very quickly but not given any explanation as to why. I still haven’t gotten a refund and no response to the multiple emails I’ve sent. I really want the bathing suit!!!

This boutique is a SCAM. Josh and Cheyenne Lawrence who are the owners should be ashamed. They don't answer emails and they are ignoring every comment on social media. The prices have sky rocketed and they will cancel orders and not refund you. DO NOT BUY FROM HERE. They will steal your money.

I put in an order on Saturday. Got a message yesterday the order was canceled with no explanation why or when I would receive a refund. I will be contacting someone shortly if I don’t receive a refund due to fraudulent activity.

I purchased a bathing suit that was way overpriced. The material was cheap and the threading was falling apart. The size was an xl and it seemed like it would fit a small child. I emailed them asking if I could get my money back, despite their fraudulent return policy. However, once they received the item they said I could get store credit. The store credit is for $60 and based on the available options, that’s way to much money to buy anything. Their website sucks. Their stock is limited. And it’s cheap. Literally the worst online shopping experience I’ve ever had. The company owner must be making a killing ripping everyone off. How do they sleep at night?

Ordered two tops last week! They are so cute! I order from Lucy Ave all the time. The quality is top notch and if it’s something is not they fix it. I love buying from local companies and supporting them! I’m so glad they are Utah based! Completely blow away to see that they have any bad reviews. This has not been my experience ever! Some people are too much and super high maintenance obviously! This is a trust worry company.

This COMPANY is AWFUL!!!! Do not order from them!!!! Ordered a pair of shoes. No word on shipping after almost a week, which is suspicious since the company is US-based. They don’t have a number to call. The only way to reach out is by email (also suspicious). A Jennifer Mayola responded to my inquiry and told me she would look into it. She never responded back. I contacted the BBB a few days later (still no shipment notification) to look into this. I also sent another email to Jennifer requesting to cancel my order and to provide a full refund. She finally responds and tells me the shoes are on their way - even sends me a screenshot showing me the shipment information I never received (why not send the direct link?)… That same moment, I get an email stating my order had been successfully cancelled. Since I knew I wouldn’t get a straight answer, I waited to see if they were delivered, and they were unfortunately in my mailbox today. The shoes are crap. To top it all off, I now have several pending charges from Lucy Avenue on my bank account. I don’t know if I’m being charged or not. I went as far as to contact the owner on her personal Instagram account for some clarity. She told me she would “do some digging” and get back to me ASAP. It’s been close to an hour and nothing yet. I sure hope she responds by tomorrow because I refuse to pay for the shoes. She can send me a prepaid label if she wants them back. At first glance, this site looked legit, but now I see I didn’t look closely enough… Buyer beware - it ain’t worth it!!!!