Brock W.
Good
Good, efficient communication. Good game selection, and reasonable welcome offers.

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Brock W.
Good, efficient communication. Good game selection, and reasonable welcome offers.
Gabriela E.
Really fast responding. I’m so satisfied 😊
Alan W.
Truly I have played over 30 sweeps casinos and this one takes the cake. Customer service is important especially when you have issues that can seem rather frustrating and have no time to deal with. I had an issue with verification and support took no more than 5 minutes to send me a new link, reset my older/invalid submission and get me verified after I resent all the docs as requested. After that I asked support for help with my giveaway winnings being applied to my account. She once again in a timely manner got with another department and confirmed they will be applied the next day. Truly Amazing! This is one place you won't forget and hopefully win a real Grand Jackpot!
Jeff A.
Great customer support. Nice sign up offers....
paul J.
Hits almost never even match the bet . started out with 40 SC played over half down getting nickled and dined to death the entire time managed to get one feature that put me at 104$ but couldn't cashout still had 20$ of my 104$ that was part of my buy in coin package and had to be played through needless to say i played off and on over the next two days and $5.40 was my biggest hit after my one and only feature. Never got a bonus nothing just one feature through the many many different slots i played. Not saying their not legit cause i never got that far to verify anything but my phone number but i am saying their rtp is a joke. I uninstalled them wont be missing them at all. I'll keep playing moonspins at least ive won $100 three weeks in a row with them also dime sweeps has been pretty good return too. If you like disappointment luckyones us is your go to but i suggest you run . Paul Mr. Jones
Response from LuckyOne.usFeb 18, 2026
Hi Paul, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time on Luckyone did not meet your expectations. We completely understand how frustrating it can feel when gameplay doesn’t deliver the results you were hoping for. We’d like to clarify that RTP (Return to Player) is determined by the game providers and built into the game mechanics. It’s not something we can adjust or control on an individual or session basis. All outcomes are generated randomly to ensure fairness for every player. That said, we truly regret that your experience felt disappointing, especially after your feature win and playthrough requirements. Your feedback is important to us, and we continuously work with our providers to ensure a transparent and enjoyable platform. While we respect your decision, we sincerely hope you might consider giving Luckyone another try in the future. We’d love the opportunity to provide you with a better experience. If there’s anything specific you’d like us to review or clarify, please don’t hesitate to reach out to our support team. Wishing you all the best, The Luckyone Team
Danicia R.
Deposited for the first time and tripled my money within 20 minutes. I did push to card for redemption and it literally came on my card five minutes later! very impressed with this site.
Chandler
Becky was patient and kind while helping me through KYC!! My phone died and she stuck around until I made it back!
Joe S.
Fast friendly customer service not a AI who only repeats the same message thanks for the great customer service