Lseat.comReviews of lseat.com

The new rear seat covers for my wife's Lexus SC430 were a perfect fit and of excellent quality both in material and stitching! They matched perfectly with the two front seats which we had installed earlier. All our headrests were also a perfect fit and color!

Very high quality upholstery that fits as close to perfect as possible. I received exactly what I ordered. Shipping was of course not immediate because I ordered a specialty product, which is to be expected. If you want fast shipping, order some Chinese product that doesn’t fit right. If you want quality, order at LSeat and be patient.

Lseat was great! Custom leather seat covers for less the half the prices out there so I expected to have to make adjustment for the sizing, But the quality and size was great. We found MGB headrests seemed to vary but Lseat asked for pictures of our headrest and we ended up with a perfect fit. Highly recommend.

Quality products and a perfect fit. You have to wait a few weeks to get them but it's sometimes you have to wait for quality! I would highly recommend and plan on using them again for future restoration projects.

Beyond bad, their customer service is non-existent and good luck getting them to respond. They answer email only when they want to, and it you try to call their customer service phone number on their Website, then it tells you to "Use the website or email us" and then automatically disconnects you. For two out of two orders from them they got the color wrong (sent different color than ordered) and then denied it was their fault. They are really incompetent and pathetic and they have no honor, they do not stand behind their product and their service. I should have learned after my first order, but they have proved themselves consistently horrible.

On 14 Mar 22, I ordered two front seat covers from Lseat for my 2003 BMW M3. Similarly to many reviews, the front seat covers were made too short despite having confirmed my car's correct year, make, model, and pictures of the seats. When I received the incorrect front seat covers (approximately one month later), I had to take a day off work to go a local upholstery shop who clearly showed me how terribly short the new front seat covers were (in all areas). At this point, I begged Lseat to reach out to the upholstery shop (via an multiple emails and a picture of the upholstery shop's business card along with their with contact information) and so they could handle this situation regarding the correct measurements without me (the customer) being involved. Lseat NEVER contacted the upholstery shop to rectify this issue in which they created. Ultimately, I had to go back to the upholstery shop (Day 2-that I had to take off work), took the correct measurements (not my responsibility), and took 20+ pictures regarding Lseat's poor quality and craftsmanship in hopes to get my seats done and car back. I sent this information to Lseat who apparently didn't display a sense of urgency and customer commitment. To add to Lseat's bottomless level of unprofessionalism, they told me to ship their incorrectly made covers and pay for the return shipping fees ($29.00) before they would ship my corrected front seat covers. I refused to pay for any additional shipping fees because I already paid for them on my original order (when Lseat should have done their job right the first time). Again, I had wait about over a month (21 April 22) and I sent ALOT of emails to Lseat before I received the corrected front seat covers. On 25 April 22, I ordered my two rear seats covers from Lseat (I really didn't want deal with Lseat anymore; however, I didn't want the front seat covers not to match the rear seat covers should I have purchased the front seat covers from a different company-[perhaps I should have]). Just like the front seat covers, the rear seat cover was made incorrectly too despite confirming my car's year, make, model, and sending pictures of my original seats. Again, I had to take off work again (3rd day) to go to the upholstery shop and took measurements (This is NOT the customer's responsibility), took 20+ pictures of the incorrectly made seat covers, and emailed this information to Lseat. Additionally, I asked them to contact the upholstery shop (they NEVER did) and expedite the new covers to upholstery shop because I was without my car. Several months past and during this time, I found several other dissatisfied Lseat customers on various forums. In fact, one dissatisfied customer conducted some great research and found the Lseat's business tax records which listed the registered owner as: Mr. Ping Yang along with his current address. As a result, I sent one last email to Lseat/Mr. Ping Yang which advised of legal action. At that time, I also notified the Texas Attorney General and BBB regarding Lseat's deceptive business practices. Ironically, I received the corrected rear seat covers about one month later. This whole ordeal began in April and finally ended in October 2022. This nightmare lasted about six months to finally end and to receive the correct products that should have been right from the start/at the time of payment. This was an absolute miserable and unnecessary experience with Lseat. Their products and customer service is the worse than I have ever experienced. Therefore, I would recommend two things: 1.) If you read any reviews that rates Lseat two stars and above, please be highly skeptical of their validity and as to whom the real author is. 2.) Run not walk...RUN away very very fast!!!! Don't waste your time and money because your time and money can be spent with much better companies. I will NEVER recommend this company to anyone who cares about the car and perhaps you should not either.

DO NOT DEAL WITH THIS COMPANY. I dare you to call them, they will never answer. I have spent good money and have no seat covers yet and its going on 9 months with back-and-forth emails and no seat covers. Beware if you are paying with your credit card because after 60 days you will get no refund from your credit card protection. This company is very clever and will lead you on over 60 days and then they GOY YA ! . THEY WILL TELL YOU 2-3 WEEKS for the delivery; this is just a scam. PLEASE learn from my bad experience. If you think my review of this crooked company is BAD you should see the horrible reviews posted on the BBB site, RATED a flat 'F'. I give only 1 star because this is the lowest rating on this very informative rating site.

Sixteen years of Florida sunshine had dried out and shrunken my Lexus SC430's original right rear leather headrest cover to where the white molded nylon foundation material was exposed. It looked bad. I worried that this would be a challenging single piece to get recovered for a relatively rare car with the exact Lexus OEM Saddle color, grain and stitching, let alone finding a custom seat maker that could make a replacement to fit properly with the original’s exact dimensions. Luckily, my search found a Club Lexus member on the club’s SC430 forum that had used LSeat.com to do a complete seat-cover restoration and was very happy with their work. I emailed LSeat.com and described my need. They responded overnight, telling me how to order the headrest cover, quoted me a very reasonable price with shipping cost and stated explicitly an expected 10-to-14-business day turnaround time for my order. They were as good as their word. My order was handled perfectly. When I received the headrest cover I was delighted beyond my expectations with the high quality of the craftsmanship of the piece; not only was the leather chosen beautiful, but the stitching was meticulous. I believe the leather to be of equal - or perhaps even better quality than that originally used by Lexus! Upon installation I was amazed at how perfectly the new leather cover fit the headrest form. Even though 16 years separates the new cover from the car’s old leather, the color matching of the original Saddle leather color was so accurate that no one who has seen it can tell that it is a brand new replacement. I am pleased to have found LSeat and will recommend them to fellow Club Lexus and Mercedes Club members looking to restore their old and/or damaged leather in their favorite cars. LSeat staffers did great work on my car – and saved me money too!