I literally would have much preferred it if they stole my money right off the bat instead of wasting an ungodly amount of my time. Literally the worst company I have ever dealt with. PLEASE do yourself a favor and do your homework and use a reputable company.
CM
Charles M.
LSeat, the worst company I have ever come across.
I sent LSeat an email on or around the beginning of December, after waiting for many days I eventually get a reply, however if I asked 2 or 3 questions they answer only one question in their reply and even then very vague, it is almost as if a robot is answering instead of a human being.
Their phone numbers are useless no one answers and it is beyond me why they supply a phone number when they know full well they will not answer.
As they did not have the patterns for my rear seats they asked me eventually to send them my originals, which I did and then had to send endless emails without any replies.. I keep thinking I am on candid camera or something similar.
In all my years in business, I have never come across such incompetence, where customer service is below zero.
To save my sanity I sent them an email on 30th December 2019 asking them to cancel my order and return the original seat covers I sent them, once again no reply. I am at a loss at what to do.
I have no idea if they will return my original seat covers, the only good thing I did is not to send them the money for the seat covers I ordered. These people are worse than stupid irresponsible, I cannot understand how any business can survive like this. Getting a response that is even remotely acceptable and within a reasonable time period is none existent, in fact, I would say there is more chance of Colonel Sanders being acquitted when he is on trial with a jury full of chickens, Stay away and beware, I realise their prices are very tempting but believe me it is not worth it.
Although I am from the UK I now reside in Cyprus where I have been fortunate enough to find an alternative car upholstery company who are superb, service is second to none, unbelievable quality of work, they are not only making me a full set of new covers for my seats but are also recovering the door panels, ie a complete colour change to match perfectly, this of course has cost me slightly more but it is excellent value. My car is a 1995 Mercedes E220 coupe and furthermore they finish the complete job with fitting within 5 working days, now that's what I call service, included is blue piping on beige leather and stitched Mercedes logo on each headrest, although I am retired I am seriously thinking of forming some kind of relationship with them to advertise their product and service, but do I need this at the stage I am at now in my life.
It is now 17th February 2019 and have still not received my original covers, these people are crooks, do not trust them you will be disappointed and will be pulling your hair out. I just cannot believe how blatantly dishonest they are, daylight robbery. BEWARE!!!!
SS
scott S.
i paid 379.00 to Lseat for leather seat…
i paid 379.00 to Lseat for leather seat covers for my 64 vette,the covers they advertise and show a picture of are not at all what i received.they instructed me to send back covers along with one of my old originals for a pattern and they would send me correct covers.i ended up not getting covers or my money back.my credit caed took care of the 379.00 but i still lost 45.00 sending my old cover that they needed for a pattern.then they wouldnt answer e-mail or phone calls from me.i wouldnt do business with them thanks Scott