LoviReviews of lovi.care

Response from LoviMar 25, 2026

Hi Sumita, Thank you so much for this lovely review! We are really glad the app made a great first impression and that you found the routine personalization and product variety helpful. We are always working on making the experience better, so we hope every time you open the app, it feels more and more like it was made just for you. And we'd like to do everything we can to earn the fifth star as we're just a message away at [email protected] 💜 Warm regards, Margarita and Lovi Team

Response from LoviMar 24, 2026

Hi Josiah, It genuinely means a lot to know you are this excited to get started! We are sorry the payment process has been letting you down. Our management team has already reached out to you directly via email to help get this sorted, so please do check your inbox, and we will take it from there. We really look forward to welcoming you on board! 💜 Warm regards, Margarita and Lovi Team

Response from LoviMar 24, 2026

Hi Sali, This truly warmed our hearts to read! We know that reaching out to a company when something goes wrong can feel daunting, so the fact that you gave us the chance to help means a lot to us. Being there for our users with kindness and genuine care is something we take seriously, and hearing that it actually made a difference to you is the best motivation we could ask for. We look forward to being part of your skincare journey! 💜 Warm regards, Margarita and Lovi Team

Response from LoviMar 23, 2026

Hi Deb, Thank you for sharing your honest feedback, we genuinely appreciate it, even when it's hard to hear. We're sorry the experience didn't feel right for you. The Amazon links are included purely for convenience, to make it easy for people around the world to find recommended products in one place, but we completely understand how that could feel overwhelming or misaligned with what you were looking for. Amazon is selected as the primary source in certain regions based on product availability and logistics, but it's not the only one. And we're already working on making it possible for users to choose their preferred shopping platform themselves. We'd love to connect with you directly and share something special as a thank-you for giving us a try. Please reach out to us at [email protected] or share your email here. We will do our best to restore your trust! Warm regards, Margarita and Lovi Team 💜

Response from LoviMar 23, 2026

Hi, Thank you so much for this wonderful review! It truly made our day to read. You've described exactly what we set out to build with Lovi: a tool that feels personal, cuts through the noise, and actually helps you understand your skin and your routine. Knowing that it's been genuinely useful for you means everything to us! We'll keep working hard to make the experience even better. If you ever have questions or feedback along the way, we're always happy to hear from you 💜 Warm regards, Margarita and Lovi Team

Response from LoviMar 19, 2026

Hi, It sounds like you’re still forming your opinion! If you keep using the app and anything stands out, we’d really like to hear it. Even small details help us understand what’s working and what’s missing. You can always reach us at [email protected] if you feel like sharing more later on 💜 Warm regards, Margarita and The Lóvi Team

Response from LoviMar 18, 2026

Hi Amelia, Reading this made us smile, thanks so much for sharing your experience! If you ever feel like something, we’d really value your input. We’re constantly refining the recommendations to make them as useful and easy to follow as possible. And of course, if there’s anything that would turn your experience into a full 5-star one, don’t hesitate to share it with us at [email protected]. We’re always listening 💜 Warmly, Margarita and The Lóvi Team

Response from LoviMar 16, 2026

Hi, Thank you for taking the time to share your experience. We're really sorry to hear that the app felt frustrating and that the AI responses didn’t meet your expectations. That’s definitely not the experience we want anyone to have. Our management team has sent you an email to go over your concerns in more detail and clarify everything. We genuinely want to understand what happened and see how we can make things right for you. If you have a moment, please check your inbox. We’d really appreciate the chance to help and improve your experience! Warm regards, Margarita and The Lóvi Team