LoviReviews of lovi.care

Response from LoviJun 12, 2026

Hi! Thank you so much for taking the time to share this! We're really glad the experience and results are making you happy. Your point about the chat history is genuinely valuable feedback, and we've passed it along to our product team. Should you need any help, we're always on hand at [email protected] 💜 So happy to have you with us! Warm regards, Margarita & The Lóvi Team

Response from LoviJun 11, 2026

Hi Ana, We're really sorry this hasn't been the experience you were hoping for, and we completely get why that's upsetting, especially when you've trusted us with a 3-month plan. Our team has dropped you an email to chat through everything and see how we can help. Please do check your inbox, we really want to sort this out for you. 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 11, 2026

Hi Meenakshi, Thank you so much for sharing this! Having everything organised and actually being able to stay consistent with a routine is such a game changer. We're so glad Lóvi is making that easier for you. We're always working to make the experience even better, so it's wonderful to know it's making a real difference! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 11, 2026

Hi Alicia, Thank you so much, this genuinely made us smile! 💜 We love that the education and feedback side of Lóvi is resonating with you. And your suggestion about being able to lock in your own selected products for a fully personalised routine is such a great one — we've noted it and passed it along to our product team. Feedback like yours is exactly what helps us grow. So happy to have you here! Warm regards, Margarita & The Lóvi Team

Response from LoviJun 10, 2026

Hola, Muchas gracias por escribirnos, y lamentamos sinceramente su frustración, la entendemos perfectamente. Queremos aclarar algo importante: Lóvi no envía productos físicos. Somos una app de cuidado de la piel que ofrece recomendaciones de productos personalizadas y rutinas adaptadas a su tipo de piel, por lo que no hay ningún pedido que pueda enviarse por correo. Hemos revisado nuestros registros y no hemos encontrado ningún mensaje enviado a nuestro equipo de soporte desde su cuenta. ¿Podría compartir su dirección de correo electrónico aquí o escribirnos directamente? Queremos ayudarle a aclarar esto cuanto antes. 💜 Un saludo, Margarita & The Lóvi Team

Response from LoviJun 8, 2026

Hi, Thank you so much for this! It genuinely means a lot to us! Skincare can feel so overwhelming, and knowing that Lóvi helped make it simpler and actually made a difference for your skin is the best thing we could hear. So happy you're here! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 7, 2026

Dear Natalie, We're really sorry to hear about your recent experience, and we completely understand why you're frustrated — we would be too. We genuinely want to help sort this out for you. Just to clarify how Lóvi works, as we want to make sure there's no confusion: we're an AI-powered skincare app, so there's nothing physical that gets sent out. Your plan is activated through the app as soon as the purchase goes through. We also checked our inbox and unfortunately couldn't find any previous messages from you, which makes us really glad you reached out here so we can finally connect. Please share your email address with us here or drop us a message directly at [email protected]. We'll pick it up straight away and make sure you're taken care of immediately 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviJun 4, 2026

Hi Heba, Thank you so much for sharing your thoughts and results! You raise a really valid point, and we completely understand. The marketplace links we include are purely for convenience, but the recommended products can absolutely be found in local stores. If you ever need help finding alternatives, our team is always happy to help 💜 Warm regards, Margarita & The Lóvi Team