Natalia B.
I had a very disappointing experience…
I had a very disappointing experience with Lovi AI Skincare. I placed an order expecting to be charged **$26.99**, which is what my receipt showed. Instead, I was charged **$54.99** without my authorization or any clear explanation. I immediately contacted customer service requesting a full refund for the unauthorized charge, but the experience has been frustrating. I feel misled by the pricing and billing process, and I believe customers should be clearly informed of exactly what they will be charged before completing a purchase. Based on my experience, I cannot recommend this company. I encourage others to carefully review their charges and monitor their bank statements after making a purchase. I am still seeking a full refund for the unauthorized amount.
Response from LoviJul 15, 2026
Dear Natalia, We're really sorry this experience left you feeling this way, that's genuinely the last thing we want. The additional charge was for our optional AI add-on, which was selected at the checkout stage alongside the main plan. We understand it may not have been presented clearly enough, and that's something we're actively working to improve. Our team was with you within 25 minutes and made sure everything was sorted without any unnecessary back and forth (including the refund confirmation), because that's just how we operate. Our management team has since reached out to you personally, and we'd truly love to hear back. We have something special waiting for you, and we'd really love the chance to turn this experience around 💜 Warm regards, Margarita & The Lóvi Team