Jordan T.
Placed an order Dec 3 - hasn't shipped!
Placed an order Dec 3, 2021...still waiting. Can't get an email or live chat response. I have reached out 10+ times over the last 9+ months, no updates.

Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Love The Pain (lovethepain.com) has 472 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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472 approved reviews, newest moderated first
Jordan T.
Placed an order Dec 3, 2021...still waiting. Can't get an email or live chat response. I have reached out 10+ times over the last 9+ months, no updates.
Harold
I ordered a pink camo ladies jersey in May 2022 for a friend's birthday. It arrived within a couple weeks. Great product. I liked it enough to order two mens jerseys for myself on June 1, 2022—the Greys and the Man Man. I received the Greys jersey on July 20, 2022. I'm still awaiting the Man Man. I've emailed them, but no response. I used their chat feature on their website but it says it's not connected. What's up, Love the Pain? 20-pages of mostly bad reviews here and many more on BBB. I'd like to just cancel the Man Man jersey at this point. For the amount I paid, I could've ordered from Neopro and received my stuff by now. Maybe I'll get to wear the Man Man jersey in summer of 2024? Get with it, LTP! Very poor customer service.
michael G.
This company will take forever to deliver your order if you ever get it. It took 7 months to receive a jersey I ordered off the website and all I got was excuse after excuse. I hate to say it I rarely wear it because I don’t like supporting a company that does business this way, although it does give me a chance to tell people to shop elsewhere when I do wear it. In response to the raffle ticket I purchased, the raffle ticket was purchased on 10/8/21 in hopes that you would finally send me my jersey which was purchased on 5/31/21 to which you finally shipped on 12/15/21. I don't know why you feel it was just purchased. No one has ever told me to write a review the only reason I even post this is the warn everyone about the fake 5 star reviews you pay people with gift certificates to write for you. This company will tell you that they will give you a $50 gift certificate if you write a positive review for them. I know this for a fact because one of my friend's had that happen and still didn't receive their product for 7 or 8 months.
Response from Love The PainAug 17, 2022
Unfortunately, these people are told to write fake reviews. This person just bought a raffle ticket in one of our last raffles.
VI A.
08/16/2002 to 09/14/2022 Edit 11/13/2022 After more than 1 week no answer to my email to pay the extra reshipment cost Again Love the pain are liars and in addition they allow themselves to speak badly to you or even insult you when they deign to answer you Edit 11/02/2022 On BBB review they answer this is me who lost the package but like I have already explain with the complain to UPS, this is from there side the adresse issue Love the pain write to me I have 1 week to answer (f…ing joke) I send all the detail again In one week I don’t think there will be anything new like all time with LOVE THE PAIN Edit 10/05/2022 If there adresse are good they are just near the UPS customer office in LA But since august and there excuse about a UPS problem nothing new I think Love the pain is a good topic for a Netflix documentary Edit 09/14/2022: Like usual from love the pain no answer since my last email with all the information about the tracking and the answer from UPS I filed a complaint with my bank and the credit card company for e-commerce fraud . . Edit 09/06/2022: Answer from UPS after an investigation ticket opened from me : “UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / The package will be returned to the sender.” Like me and all the others customers from LOVE THE PAIN, UPS never received an answer so the package return to the sender . . Edit 08/28/2002 Nothing new, the tracking number is weird UPS are great first time that take so long for a package I think this shipment was a fake 😞 . . Edit 08/16/2022 : After several email finally an update with a tracking number I don’t know nothing about a first shipment this is the first time I have a tracking number We must not play on the nationalist side and place ourselves as a victim When you do business you have to respect the customer If finally I receive my order and everything is good I will write it Wait and see 08/16/2022 : I never received my order since may 2022 Always the same answer from there side “your kit is beautiful and will send this week” I tried to found there factory in LA without result The business address is not the real company address It’s a scam
Response from Love The PainAug 16, 2022
it is sad to see that anyone no matter what can say anything. This customer is from France and ordered a custom item that was lost in the mail. We remade it and let the customer know it was shipping this week. The customer is trying to get money or credit and has threatened to say bad things about our Small American company. Anyone is welcome to visit our factory in Los Angeles. You can email us at [email protected] for an appointment. We have great customers stop in from around the world all the time.
Terry L.
Zero. Order from October 2020 never sent. It is August 2022. Requested refund multiple times and have been told they won’t do it since goods are already in production (for almost two years). It is a shame because stuff looks cool but do not buy from them. They are crooks.
Stefan
I had ordered 3 jerseys recently and I have to say after reading some of the reviews here I was pretty curious if I would ever get it delivered. Finally I was surprised … the service was really perfect with daily updates of the tracking and after 10 day the shirts are delivered today I love them !
MARTIN N.
I placed my order and paid for the items in September 2021 and here we are in July 2022 and still no products received and money not refunded - despite multiple requests. 18. May I was promised a delivery the week after by Cusomer Service Josh Smith, -but of cause no delivery. Items has been paid for in September 2021 and it is impossible the get the money refunded
Emily L.
I’d give this company a 0 if I could. Talk about a scam. I never would refer anyone to support this company. I was an ambassador several years ago. Took months to get the kit which didn’t fit and it was too late in the season to race. They offered me store credit so bought more things. They shipped the wrong size jersey and when I shipped it back they charged me a restocking fee. I personally spoke to the owner. He promised me a kit, it never came. So more money and time wasted on this pathetic company. Save yourself the money and support a legit brand that actually levels up to their values. Wish I would have went to my CC to void the charges. Maybe they’ve changed but doubtful.