LoveScotch.com is USA's best online liquor store. Buy Scotch whisky, Single Malts, Single Barrel, bourbon, Premium Tequilas, Gin and thousands of other Spirits at lowest prices for Scotch Lovers.
LoveScotch.com (lovescotch.com) has 90 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Website
lovescotch.com
Category
Beverages & Liquor
Location
Van Nuys, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Unwilling To Take Responsibility For Shipping Error
I ordered a bottle of scotch for a friend's birthday. I had to contact the company (5 days after the order was placed) to find out that the order had never shipped. They agreed to ship the bottle at that time for a late delivery, but they would not refund the hefty $19.95 shipping fee. I cancelled my order. The company agreed that the problem with the shipment was their fault was but unwilling make any accommodation for my inconvenience. I will never order from this company again.
Response from LoveScotch.comMar 10, 2025
Dear Margaret,
We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be when an order does not arrive as expected, especially when it is intended as a gift.
It is never our intention to cause delays, and we regret that your order was not shipped in a timely manner. While we did our best to resolve the issue by offering to ship the bottle as soon as we became aware of the delay, we recognize that this did not meet your expectations. We truly appreciate your feedback, as it helps us improve our processes to prevent similar situations in the future.
Customer satisfaction is very important to us, and we regret that we were unable to meet your needs on this occasion. If there is anything we can do to regain your trust, please don’t hesitate to reach out to our customer service team.
JA
Julien A.
Just thief
Delay for delivery and shipping (12 days), package missed and returned because of that.
Package have been open and stolen (certificate and glass by who? Hotel or lovescotch who behave like thief)
Lovescotch juste take le 56$ on 176$ order. They are just thiefs.
Edit after the answer:
First my name is not "Justin" it's litteraly written on truspilot.
Second, like you usually do you don't talk about the 12 days that have been taken to ship and deliver instead of the 5-7 days written on your website
Third, insurance should have covered the loss
Fourth, the package have been refused by the hotel because you were 5 days late, I wasn't there anymore. I didn't refused anything. The hotel did because I wasn't there anymore.
You keep ignoring fact and answer on the part that interst you.
You just thief that's all.
Edit 2:
I've ordered the 19th November and it's consider as "pre-holydays". You just lie on you capacity to deliver up 5-7 days that's all.
And I've paid for YOUR lies that you put on your website.
Check all the the others people on trustpilot: you are not a trusted seller. Your are juste exactly the reason why people just prefer Amazon or other big sellers.
Response from LoveScotch.comDec 25, 2024
Hey Julien (sorry for the error),
We apologize that you were not satisfied with the order you placed at LoveScotch.com. Upon reviewing the FedEx tracking information for the package (Tracking Number: 282198796908), it clearly states: 'Wednesday, 12/4/24 Delivery exception - Refused by recipient - Not ordered.' The package was returned to us, and unfortunately, it was damaged during its return. We have issued a full refund, minus the shipping cost and shipping insurance, as outlined in our online policy. If you have any questions, please feel free to contact us by emailing us to [email protected].
Edit:
My apologies for the error in stating your name. I have corrected my error now.
Just a few notes:
- You selected the discounted flat-rate shipping option — 'Any Size Order, One Rate Shipping' (up to 7 business days for delivery) + processing time — during the very busy pre-holiday/Thanksgiving shipping period. Given this, it was not possible for the package to reach New York from Los Angeles within 5 days.
- If your hotel stay was limited to a certain time, we should have been informed so we could cancel and refund the order accordingly or arrange for a different method of delivery such as the 2 days FedEx shipping (which would be significantly more expensive, of course)
- Please also notice this section from our "Return & Refund" Policy"
5.5. Orders that are returned due to incorrect addresses, multiple failed delivery attempts, or being refused by the recipient will be refunded minus a twenty percent (20%) restocking fee of the order subtotal and the shipping fees.
https://lovescotch.com/pages/lovescotch-com-terms-and-conditions
That said, we are truly sorry for the negative experience and we hope you have a wonderful holiday season and a happy new year.
Edit 2 reply:
We are happy to answer any questions you may have:
For your information, the holiday shipping rush in the U.S. typically begins around Halloween and continues until the New Year.
Please take note of the title of the shipping method you selected for your order:
'Any Size Order, One Rate Shipping' (up to 7 business days for delivery).
Additionally, 'business days' do not include weekends or holidays.
Due to the nature of alcoholic beverages—their weight, fragility, and the high volume of orders we process daily—we are unable to ship orders on the same day they are placed. This is also stated on our website (please refer to the terms and conditions).
RJ
Roderick J.
4 years never had a issue with this website ! I have placed orders up to $2000.00 with this company with NO ISSUES,NO PROBLEMS Whatsoever! I live in Ohio and they are out of California.
EXCELLENT SELECTION & SECURE PACKAGING
Response from LoveScotch.comMar 10, 2025
Dear Roderick,
Thank you for your continued trust and support over the past four years! We truly appreciate your loyalty and are delighted to hear that you've had a smooth experience with us, even with larger orders. Ensuring a seamless and reliable service for our customers is always our top priority.
If you ever have any questions or need assistance with future orders, please don’t hesitate to reach out. We look forward to serving you again!
LoveScotch Team
CW
Carey W.
Good experience
The reviews on this site made me nervous, so I wanted to share that my item arrived on time.
I did reach out to customer service and received a prompt reply as well.
Response from LoveScotch.comMar 10, 2025
Dear Carey,
Thank you for giving us a chance and for sharing your experience! We understand that online reviews can sometimes cause concern, so we’re glad to hear that your order arrived on time and that our customer service team was able to assist you promptly.
Your feedback means a lot to us, and we appreciate your trust. If you ever need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
LoveScotch Team
BR
Brandon
I ordered from this company 8 times got…
I ordered from this company 8 times got all the correct bottles. It’s takes about two weeks to get your delivery but they always came and packaging was good.
Response from LoveScotch.comMar 10, 2025
Dear Brandon,
Thank you for your continued support and for sharing your positive experience! We’re delighted to hear that you've received all your orders correctly and that the packaging met your expectations. While shipping times can vary, we appreciate your patience and trust in our service.
We look forward to serving you again soon. If you ever need any assistance, please don’t hesitate to reach out. Cheers!
LoveScotch Team
DI
Dina
A waste of time and effort
Terrible customer service, from shipping the wrong wine to poor communication, product quality, and the refund process. I received the wrong order, but they insisted it was correct, despite selling one label and shipping a different one. The order also arrived during extremely warm weather, with the wine bottles hot, indicating long heat exposure. Getting a refund was a lengthy process, and I found their lack of concern about the temperature of the wine bottles alarming.
ES
Eric S.
Had to refund a purchase because the…
Had to refund a purchase because the items were out of stock. I had to contact them to ask about the tracking, then they told me they were out of the product. Very bad communication, I would not use them for any purchases.
VT
Van-Troi P.
Absolute scam.! This is a nightmare.!
This is a nightmare.!! I wish I would have read the reviews before placing an order. Their customer service is non existent, no phone to call. When you reach out to their "delivery company" they say to contact the retailer because "the product is missing". How can it be missing if you say you "delivered it". Absolute scam! I got my porch camera files to prove you're liars and scammers!!!
