Wally
Took over 3 weeks to ship this order
Took over 3 weeks to ship this order. The bottle I ordered was cheaped out with a lesser whiskey. Would never do business with this company again.

LoveScotch.com is USA's best online liquor store. Buy Scotch whisky, Single Malts, Single Barrel, bourbon, Premium Tequilas, Gin and thousands of other Spirits at lowest prices for Scotch Lovers.
LoveScotch.com (lovescotch.com) has 90 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Showing 38 reviews with 1 star · Clear filters
Wally
Took over 3 weeks to ship this order. The bottle I ordered was cheaped out with a lesser whiskey. Would never do business with this company again.
jd
They did not deliver my entire order - only partial, yet kept the payment! I tried to contact them several times over three days with No Response! Avoid this business! They are not trustworthy.
Gerald D.
Terrible with your promises. So late I tried to cancel and get my money back. Lied about the whole process. Better scotch prices at better places. I will not buy from you again.
Tonmar E.
I placed an order on 9/6/26. I received message that there was a delay due to overwhelming response even though they still advertise it for sale. I got a message on 9/17 that my order was shipped. It turns out only a shipping label was created. I tried calling and the message is "the number is not answering calls at this time" Really need to improve their service if they expect to continue.
Response from LoveScotch.comSep 21, 2026
Hello Emilio, I am very sorry about your experience. You are right to be frustrated: an extended delay, a shipping notification before the carrier received the package, and difficulty reaching us by phone do not meet the level of service we expect to provide. Unfortunately, we have been unable to locate an order under the name “Tonmar Emilio.” We have sent you a private request for additional information. Please reply with your order number and the email address used to place the order, do not post this information publicly. Once we receive those details, we will investigate the order immediately, confirm its actual shipping status, and provide you with a clear resolution. Sincerely, LoveScotch Team
Richard L.
THE WORST I ORDERED MY SCOTCH ON AUGUST 17, 4 bottles because I was having a bbq for Labor Day weekend TODAY IS SEPTEMBER 4th and it’s still not delivered Now it will be delivered the Tuesday after Labor Day weekend and I won’t have the liquor for my bbq I WILL NEVER ORDER FROM THEM AGAIN They are very misleading It doesn’t take more than 3 weeks to deliver the scotch They should say on their website how long it will take to deliver the scotch but they didn’t I CANCELLED MY ORDER AFTER NOT RECEIVING MY SCOTCH FOR LABOR DAYWEEKEND BBQ BE WARE
CLO
Sent my order poorly packaged that it broke in shipment - then issued a refund without verification so refund was sent to a card I no longer - so the refund is lost. When I asked why they said because it was out of stock - website shows it available to order on that day amd still as available today.
Response from LoveScotch.comSep 3, 2026
Hello CLO, We’re very sorry your order was damaged in transit and that the refund process caused additional frustration. Although we package every shipment securely, the items we ship are both heavy and fragile, and unfortunately carriers can occasionally damage the contents despite those precautions. As soon as we were informed of the incident, we issued a full refund, including the original shipping cost. Our general policy for damaged shipments is to provide a prompt full refund rather than send a replacement. This is intended to prevent customers from facing additional delays while a damage claim is reviewed and a replacement shipment is processed. As a rule, all refunds must be returned to the original payment method and cannot be redirected by the merchant (us) to a different card. If that card has been replaced or closed, the issuing bank will normally route the credit to the replacement account or advise how it will be handled. We would be glad to provide the refund confirmation or transaction reference so the bank can trace it. We also apologize that our out-of-stock explanation appeared inconsistent with the availability shown on our website. Inventory can change quickly, but we should have communicated the situation more clearly. Please contact us directly so we can help confirm the refund with your card issuer and bring this matter to a proper resolution. LoveScotch Team
Thomas E.
Have ordered many times from LoveScotch. The last 3 orders have been significantly delayed - on average 2-3 weeks. The last was shipped 17 days after the order was placed and only after I complained. One order was confirmed, only to have it changed by them because one bottle not in stock. They are very quick to charge your card, but shipping is ridiculously late. I love their selection, but not their service. I'll never order from them again.
Navyg
Ordered 3 bottles May 6. Only received a notification a week later saying they were still working on my order. Here we are almost a month later and still no product or communication. This will be my last order . Hopefully I'll actually receive it!
Response from LoveScotch.comJun 3, 2026
Hello Navyg, We’re very sorry to hear about your negative experience with our services. We’ve requested your details. Please provide the requested information privately so we can follow up on the issue for you. LoveScoch Team